Sr. Manager - Enterprise Cloud Infrastructure Services

Job Summary

The Sr. Manager - Enterprise Cloud Infrastructure Services will lead the IT department in planning, implementing, and managing systems and infrastructure to support organizational objectives, develop policies to ensure industry compliance, collaborate with executive leadership to identify technology solutions, manage a team of IT professionals, oversee projects, evaluate new technologies for efficiency and security, establish vendor relationships, ensure cybersecurity measures, manage the IT budget, and report on performance metrics, fostering continuous improvement and professional development.

• Lead the IT department in the planning, implementation, and management of IT systems and infrastructure to support organizational objectives.
• Develop and oversee IT policies and procedures to ensure alignment with industry standards and compliance requirements.
• Collaborate with executive leadership to identify technology solutions that enhance business operations and drive innovation.
• Manage and mentor a team of IT professionals, fostering a culture of continuous learning and professional development.
• Oversee the development and execution of IT projects, ensuring timely delivery and adherence to budgetary constraints.
• Evaluate and implement new technologies to improve organizational efficiency, security, and scalability.
• Establish and maintain relationships with key technology vendors and partners to optimize service delivery and cost-effectiveness.
• Ensure robust cybersecurity measures are in place to protect the organization’s data and IT infrastructure.
• Develop and manage the IT department’s budget, ensuring efficient allocation of resources to meet strategic goals.
• Monitor and report on IT performance metrics, identifying areas for improvement and implementing corrective actions as needed.

• Strategic Thinking – analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
• Leadership – lead strategic team initiatives, inspire others, and foster a culture of shared responsibility and continuous improvement.
• Digital Acumen – lead strategic digital initiatives and foster continuous digital improvement.
• Communication – model exceptional communication at all levels and coach others to improve their communication skills.
• Change Management – develop and implement change management strategies and coach others to improve change management skills.
• Problem‑Solving – lead strategic problem‑solving initiatives and foster proactive problem‑solving.
• Collaboration – lead complex team projects and foster collaboration.
• Project and Goal Focus – lead strategic project initiatives and foster an environment that values project alignment and optimization.
• Decision‑Making – mentor others in decision‑making and create frameworks that enhance decision‑making capabilities.
• Technical Expertise – develop technical standards and procedures and lead the development of applications for technical knowledge and skills.

• Project oversight and completion – Expert.
• Cloud‑based platform expertise – Expert.
• Technical problem diagnosis – Expert.
• Cybersecurity protection – Expert.
• System and network maintenance for optimal performance and security – Expert.
• ITIL methodology and service management process experience – Expert.

• Bachelor’s Degree or equivalent work experience.
• 3–5 years’ experience in a Tier 2 or Tier 3 IT support environment.
• Ability to travel 20%.
• 2+ years of management experience.

The estimated annual pay range for this position is $150,000 – $185,000 which includes a base salary. Benefits may include medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.