Associate Director, US CRM AI Lead

Job Function:

Data Analytics & Computational Sciences

Data Science

Johnson & Johnson Innovative Medicine is searching for an Associate Director, US CRM AI Lead to lead the AI transformation and execution roadmap for our next generation CRM across our key Therapeutic Areas (TAs).

At J&J, we’re reimagining CRM for the agentic era. Advances in agentic AI are transforming CRM from a static system of record into an intelligent, real‑time orchestration layer for customer engagement.

Define and own the US AI strategy for CRM. Translate business goals into AI use cases and requirements.

Own the US AI-enabled workflows in CRM, data requirements for AI, and user experience expectations. Accountable for the CRM AI roadmap: enhancements, simplification, automation, predictive capabilities, and new intelligent features.

Ensure the process model supports end-to-end customer journeys and integrates across functions (Commercial, Medical, Medical Information, Market Access etc.).

Find opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.

Measure and report return on investment of AI capabilities in CRM.

Partner with transformation office leader to embed AI readiness criteria into the CRM implementation plan.

Partner with Legal, Privacy, and Compliance to define roadmap for agentic systems in regulated workflows.

Liaison with key global partners to obtain deep understanding of all existing global CRM initiatives and goals, to coordinate solutions across the enterprise.

Manage partnership with key vendors (e.g. Veeva, Salesforce) to obtain subject matter expertise to available capabilities, with knowledge of and impact to product roadmaps.

Manage relationships with consultant partners involved with CRM strategy and/or execution.

A minimum of 8 years of relevant business experience in healthcare, analytics, data science, marketing, management consulting or related field is required.

A minimum of a Bachelor’s degree is required, Master degree preferred.

Experience with handling budget responsibility of over $2M annually.

Experience with CRM systems and solutions, and in managing data and reporting requirements.

Experience gathering requirements from user communities, translating to solutions and delivering training and change management to drive adoption with new solutions.

Experience integrating AI and automation, or data science into commercial workflows (e.g., next best action, segmentation, cycle planning, predictive analytics, intelligent routing).

Experience partnering with product, data science, and technology teams and influencing senior stakeholders (VP+ level) on trade‑offs, decisions, AI adoption alignment.

Demonstrated, hands‑on use of AI tools (e.g., Claude Code, ChatGPT, Copilot etc.) in daily workflows, with concrete examples of how they reduce effort, speed up delivery, or improve output quality.

Outstanding employee coaching skills and demonstrated ability to lead and develop a team.

Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities.

This position is based in Titusville, NJ and will require up to 15% domestic travel.

• Advanced Analytics
• Budget Management
• Compliance Management
• Critical Thinking
• Cross-Functional Collaboration
• Data Analysis
• Data Privacy Standards
• Data Quality
• Data Reporting
• Data Savvy
• Data Science
• Data Visualization
• Developing Others
• Digital Fluency
• Inclusive Leadership
• Leadership
• Strategic Thinking
• Team Management

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

The anticipated base pay range for this position is $137,000 to $235,750…