Oracle Fusion Specialist

Job Title

Oracle Fusion ATE Support Analyst (ERP/HCM/SCM)

HCM Go-Live is June 14th and Supply Chain & Finance go-live July 1st

Contract through July go-live + hypercare (with potential extension)

Our client is undergoing a large-scale implementation of Oracle Fusion Cloud ERP across HCM, Supply Chain, and Finance. With go-lives scheduled for mid-June and early July, they are seeking experienced At-The-Elbow (ATE) Support Analysts to provide frontline, Tier 1 end‑user support during go‑live and hypercare. These resources will play a critical role in supporting user adoption, troubleshooting basic system issues, and ensuring operational continuity—particularly across supply chain and requisitioning workflows.

This is a high‑visibility, fast‑paced environment where strong communication skills and the ability to operate independently are essential.

• Provide on‑site, at‑the‑elbow (ATE) support to end users during ERP go‑live and hypercare
• Assist staff with navigation and use of Oracle Fusion across Supply Chain, HCM, and Finance workflows
• Support requisitioning and inventory processes, including ordering and supply chain workflows
• Troubleshoot Tier 1 issues (logins, navigation, transaction errors) and escalate appropriately
• Guide users through new system workflows, replacing legacy/paper‑based processes
• Act as a liaison between end users and Tier 2/3 support teams (Oracle, Impact Advisors, internal IT)
• Deliver high‑touch customer support to drive user adoption and confidence
• Assist with administrative tasks such as profile updates, system access, and data validation
• Float between departments/locations to provide real‑time, in‑person support
• Document common issues and contribute to knowledge sharing during hypercare
• Support hybrid model post go‑live (on‑site + virtual/call center support as needed)

• Experience supporting ERP systems (Oracle Fusion strongly preferred)
• Prior experience in go‑live support, ATE support, or help desk/end‑user support roles
• Functional understanding of one or more areas:
  • Supply Chain / Requisition ing (strongly preferred)
  • Finance (nice to have)
• Strong troubleshooting and problem‑solving skills at the Tier 1 level
• Excellent communication and customer service skills
• Ability to work in a fast‑paced, high‑pressure go‑live environment
• Comfortable supporting non‑technical end users in real time
• Ability to quickly learn workflows and operate independently with minimal oversight

• Hands‑on experience with Oracle Fusion (ERP, SCM, or HCM modules)
• Experience supporting supply chain or inventory workflows in healthcare
• Familiarity with requisitioning, procurement, or materials management processes
• Experience working in healthcare environments or large health systems
• Exposure to workforce management tools (e.g., UKG)
• Basic technical understanding of system access, integrations, and user roles
• High priority need driven by upcoming go‑live timelines (June 14 & July
  1)
• Initial hypercare support expected to be fully on‑site for first 3–5 days
• Opportunity to stay on through both go‑lives to reduce onboarding time and improve continuity
• Hybrid support model expected post go‑live (on‑site + virtual support)
• Flexibility required to scale hours and coverage based on real‑time demand
• Primary focus area is Supply Chain/Requisition ing support (~500 end users)
• Opportunity to support a large‑scale, enterprise‑wide ERP transformation