Vice President, Customer Insights & Engagement Lead
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-06-18
Listing for:
Scorpion Therapeutics
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Data Science Manager, Business Systems/ Tech Analyst
Job Description & How to Apply Below
Position Summary
Lead U.S. Customer Insights & Engagement strategy for engaging healthcare professionals (HCPs) via personal and digital channels.
Key Responsibilities- Advise U.S. Business Unit SVPs; lead BU-aligned customer insights teams.
- Partner cross-functionally (Marketing, Market Access, Field Excellence, Medical, Digital) to align customer strategies and capability investments.
- Translate business challenges into roadmaps for capability development, analytics integration, and engagement innovation.
- Oversee actionable insights for brand strategy, segmentation, performance measurement, and continuous learning.
- Define omnichannel, personalized customer engagement needs across brands/therapeutic areas; drive AI-driven capability adoption.
- Build commercial capabilities (omnichannel engagement, CX design, advanced analytics); establish best practices.
- Coach and develop a high-performing, accountable team; drive change management.
- 15+ years in commercial/marketing/insights (pharma/biotech/healthcare).
- Proven influence with senior leaders; expertise in customer insights, omnichannel engagement, commercial analytics, AI-driven solutions.
- Leadership of large cross-functional/matrixed teams.
- Strategic initiative leadership and organizational change capability.
- Bachelor’s degree required; MBA/advanced degree strongly preferred.
- Strong critical thinking/problem‑solving and team development results.
- Adaptable; strong internal/external stakeholder relationship building.
- Compensation range: $350,880–$425,184.
- Benefits include health coverage, wellbeing support, 401(k), disability/life insurance; PTO and flexible time off (eligibility varies).
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