AVP, Team Lead - Enterprise Systems
Listed on 2026-06-18
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IT/Tech
Systems Administrator, HelpDesk/Support, IT Support, Desktop Support
Role Overview
The AVP, Enterprise Systems Support is a hands‑on leadership role responsible for day‑to‑day IT operations at the NJ headquarters, supporting approximately 800 end users in a corporate environment. This role supervises 7 Technical Support Engineers while actively participating in support, troubleshooting, and project work.
What You Will DoProvide hands‑on Mac and Windows support in a corporate environment (hardware, OS, applications, peripherals). Troubleshoot hardware, software, account access, printing, conferencing, and office technology issues. Ensure consistent, high‑quality user experience across the office.
Why It Might Be a FitSuccess in this role looks like reliable, high‑quality IT support. Tickets are well documented, resolved efficiently, and trends are proactively addressed. Engineers are supported, guided, and developing technically.
Requirements- 5+ years of experience in corporate IT/technical support environments.
- Proven experience supporting both macOS and Windows endpoints.
- Previous experience leading or mentoring technical staff (formal or informal).
- Strong troubleshooting skills across hardware, OS, applications, and access issues.
- Hands‑on experience working with ticketing systems;
Service Now experience strongly preferred. - Ability to balance operational support with project and backlog work.
- Excellent communication skills in a multi‑regional enterprise environment.
Salary Range: $ - $
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