Assoc Director, Field Medical CRM Optimization

• Developing and executing roadmaps for the advancement of CRM, Veeva Link/HCP Universe, MSL OnDemand and other related capabilities.
• Become the core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.
• Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement.
• Identify and oversee the resolution of any potential issues impacting systems or business functions.
• Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience.
• Perform and oversee testing to ensure successful launch of capabilities.
• Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.
• Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities.
• Serve as lead on Account Management and Profiling projects.
• Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training.
• Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.
• Partner with Engagement.
  
  AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.
• Develop and execute innovative approaches using new or existing processes and solutions.
• Works with business owners to present new ideas to drive business efficiency and effectiveness.

• Minimum of a Bachelor’s degree is required. Master degree preferred.
• Minimum of seven (7) years business or related experience is required.
• Ability to prioritize and lead multiple projects is required.
• Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.
• Measure ROI of AI capabilities in CRM specific to field medical teams.
• Translate business goals into AI use cases and modelling.
• Ensure proper training and monitor user adoption.
• Pharmaceutical / healthcare experience is required.
• Experience with Veeva,  or other CRM technology is required.
• Experience with Medical Science Liaisons or Commercial Operations functions is preferred.
• People management experience is preferred.
• Data analysis and report development (ex. Tableau, PowerBI) experience is preferred.
• Ability to build strong partnerships with all levels across the organization, as well as to interact effectively with senior management is preferred.
• Ability to think strategically about the intersection of technology and business processes and determine new solutions is preferred.
• Excellent oral, written and presentation skills with ability to write communications for a variety of audiences is preferred.
• Understanding of regulatory and health care compliance guidelines with regards to processes and systems is preferred.

Demonstrates expertise in CRM development and execution, particularly with Veeva and , while leveraging data analytics for strategic account planning and user adoption. Proven ability to lead projects, manage partnerships, and ensure compliance within the pharmaceutical and healthcare sectors.

• CRM Development
• Veeva Experience
• Data Analysis
• Project Management
• Pharmaceutical Experience

• CRM Technology
• Data Analysis
• Report Development
• AI-Driven Automation
• Account Planning

• Leadership
• Communication
• Strategic Thinking
• Collaboration
• Problem Solving

• Pharmaceutical
• Healthcare Compliance
• Medical Science Liaison
• Commercial Operations

• Veeva
• Tableau
• PowerBI