Technical Support Specialist

We are seeking an IT Support Technician to provide first-line technical support and ensure the smooth operation of IT systems for end users. This role focuses on troubleshooting hardware, software, networking, and cloud-based technologies while delivering excellent customer service and maintaining accurate documentation.

• Provide frontline IT support via helpdesk tickets, phone, email, and in-person assistance.
• Troubleshoot and resolve desktop, laptop, mobile device, and peripheral issues.
• Perform operating system installations, hardware deployments, and device setup.
• Administer user accounts, password resets, and access management within Active Directory, Microsoft 365, and cloud environments.
• Configure and support Microsoft 365 applications, email services, and collaboration tools.
• Support data centre and co-location facility activities, including equipment handling and vendor escorting.
• Perform hardware replacements, reboots, power cycling, and equipment maintenance.
• Participate in site audits, asset tagging, and deployment logistics.
• Contribute to after-hours support rotation as required.

• Experience providing technical support in a professional environment.
• Rack and stack deployments
• Structured cabling and patch panel work
• Strong troubleshooting skills across Windows desktops, Microsoft 365, email, networking, and endpoint devices.
• Excellent customer service and communication skills.
• Strong problem-solving skills and a proactive approach to support.
• MSP, field support, or multi-client environment experience

• Exposure to ticketing systems and Remote Monitoring & Management (RMM) tools.
• Relevant certifications such as CompTIA A+, Network+, Server+, Microsoft certifications, or equivalent experience.
• Experience supporting cloud-based environments, including Microsoft 365 and EntraID.