Senior Data Center Technician

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Senior Data Center Technician is a hands-on technical lead responsible for the installation, physical connectivity, and troubleshooting of server infrastructure and low-voltage cabling (LVC) systems, power delivery, and environmental conditions within the data center. This role specializes in ensuring reliable physical layer connectivity, proper equipment deployment, and rapid resolution of hardware and cabling faults in mission-critical environments.

• Person in this role is expected to rigorously follow accepted Standard Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and Best Practices
• Point-in-time accuracy of all DC Assets, and asset tracking
• Monitor and maintain data center environmental systems (power, cooling, rack management, connectivity) to ensure consistent uptime
• Respond promptly to incident tickets and change requests to meet SLA and uptime commitments

• Rack, stack, and install rack-mounted and blade servers, storage arrays, network equipment and related hardware
• Perform hardware provisioning, including rails, cable arms, power distribution, network cabling, and labeling
• Execute server lifecycle tasks: installation, upgrade, relocation, decommissioning
• Validate installations against design standards, rack elevations, and engineering diagrams
• Configure and verify out-of-band management interfaces (iDRAC, iLO, etc.)

• Install, route, terminate, and dress copper (Cat6/Cat6A) and fiber optic cabling
• Maintain structured cabling standards, including labeling, patching, and documentation
• Perform fiber testing (OTDR, light meter) and copper certification as needed
• Troubleshoot physical connectivity issues:
  • Faulty cables, transceivers (SFP/QSFP), patch panels
  • Link failures, signal latency
• Ensure optimal cable management, airflow, and rack hygiene

• Assist in resolution of server hardware failures (DIMMs, CPUs, PSUs, NICs, disks)
• Investigate Layer 1 (physical layer) connectivity issues impacting network/system performance
• Work with network and systems teams to isolate:
  • Link errors, CRCs, duplex mismatches (where applicable)
  • Physical port failures vs. logical/network configuration issues
• Replace defective components and restore services within SLA targets

• Support new rack builds and infrastructure expansions
• Interpret rack elevation diagrams, cabling schematics, and floor layouts
• Assist with capacity planning (rack space, power allocation, cable density, cooling requirements)

• Update cable maps, rack layouts, and asset tracking systems
• Maintain accurate records of:
  • Port mappings
  • Cable IDs/labels and patching schedules
  • Installed hardware inventory
• Enforce compliance with data center standards and change control processes

• Serve as senior escalation point for hardware and cabling issues
• Mentor junior technicians on:
  • Best practices in server installs
  • Cable routing and troubleshooting techniques
  • Power balancing at the rack/cabinet level
• Coordinate with vendors, carriers, and cross-functional IT teams for installations and repairs

• 5–10+ years of data center or infrastructure deployment experience
• Strong hands-on experience with:
  • Server hardware (Dell, Cisco UCS, etc.)
  • Structured cabling systems (copper & fiber)
• Proven expertise in physical layer troubleshooting (Layer
  1)
• Familiarity with ITSM systems (Service Now preferred)

• Rack & stack, structured cabling, port mapping
• Fiber optics (SM/MM), transceivers (SFP, QSFP, DACs)
• Cable testing tools (Fluke, OTDR, light meters)
• Reading rack diagrams and cable schematics
• Cabinet & RPP level power capacity, power…