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Global Service Delivery Lead
Job in
Paterson, Passaic County, New Jersey, 07544, USA
Listed on 2026-09-02
Listing for:
Ness Group
Full Time
position Listed on 2026-09-02
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Ness Group in New Jersey is seeking a Service Delivery Manager to align customer expectations with Ratings Services teams. You will gather and interpret customer requirements and SLAs, and regularly communicate updates to Ratings Services owners.
You will report on service quality, coordinate with Ratings Technology and business stakeholders, handle escalations, and drive initiatives to improve delivery across global locations.
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