Data Center Team Lead Engineer

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are looking for a Lead Engineer who will demonstrate professionalism, flexibility, and resourcefulness to facilitate IMACD, Logistics, Media Handling, Tape Operations, Equipment Audits, various types of Smart Hands support, Vendor Escorts, and project-related activities across multiple client sites. The Lead Engineer will manage a team of dedicated engineers and service provider field engineers, ensuring service performance compliance and the consistent execution of manufacturer and client best-practice processes and procedures.

They will foster collaboration, support team development, and drive operational excellence across their area of responsibility.

• Demonstrate the ability to effectively manage and deliver the required workloads from home and from the designated data centers and offices in New Jersey as required.
• Ensure business-critical request activities received through Service Now and email are managed and delivered in line with the respective SLAs and in coordination with the relevant Data Center Operations teams and field engineers.
• Be available to participate in daily pipeline calls, assisting with the prioritisation and scheduling of activities.
• Adequately resource and manage engineers to deliver requests when you are unavailable to do so personally or when additional resources are required to complete activities.
• Be available to receive and coordinate Emergency and Standard Vendor Escort services, Monday through Sunday.
• Assist US-based regional teams with ticket flow management, resource allocation, and service delivery requirements where required.
• Manage activity and resource trackers to ensure accurate scheduling, reporting, and financial compliance.

• Deliver IMACD services (installs, moves, adds, changes, and decommissions).
• Manage media handling, tape operations, inventory audits, data wiping, media destruction, and IT stores.
• Ship and receive equipment.
• Provide vendor escort services.
• Perform Smart Hands support, including server troubleshooting, hardware replacements, power cycling, and connectivity checks.
• Complete cabling, patching, and connectivity-related tasks.

• Manage Service Now ticket queues and ensure SLA compliance.
• Maintain inventory records and asset management systems.
• Manage scheduling, resource allocation, reporting, and activity trackers.
• Monitor and resolve service issues to prevent SLA breaches.
• Communicate professionally with clients, engineers, and stakeholders.
• Ensure activities are adequately staffed and delivered on time.
• Support project planning through surveys, audits, and infrastructure assessments.
• Complete compliance and best-practice training requirements.
• Support, train, and mentor engineers to maintain service standards.
• Coordinate activities with client operations teams, service desk teams, and service management.
• Escalate and help resolve performance or service delivery issues.
• Maintain accurate records, inventory data, and reporting.
• Ensure compliance with Onnec and client quality and operational standards.

• Experience working in a banking IT environment.
• Experience in a Data Center moves, adds, and changes environment (IT Hardware…