ServiceNow Leader

Job Title:
Senior Service Now Leader
Location: Newark, NJ
Duration: 12 Months
Work Model: Hybrid 3 Days Onsite / 2 Days Remote
Candidate

Location:

Local candidates only
Interview Process: In-Person Interview

NJ Transit is seeking a highly experienced Senior Service Now Leader to provide hands-on technical leadership for the Service Now platform. The ideal candidate will have strong experience in Service Now development, administration, architecture, integrations, ITSM processes, and platform governance.

This is a hands-on technical leadership role
, not a pure Service Now administration position. The candidate should be comfortable making platform-level technical decisions, leading complex Service Now initiatives, developing solutions, managing integrations, and mentoring other Service Now professionals.

• 7+ years of hands-on experience with Service Now development and administration

• 7+ years of experience working with ITIL-based IT Service Management (ITSM)

• Strong experience with JavaScript, Glide API, Flow Designer, Integration Hub, and Service Now Studio

• Extensive experience developing and managing REST/SOAP enterprise integrations

• Experience with Service Now core modules including:

  • Incident

  • Problem

  • Change

  • Request / Service Catalog

  • Knowledge Management

  • CMDB

  • Discovery

  • Asset Management

• Strong understanding of Service Now platform architecture, governance, upgrades, releases, and environment strategies

• Experience with Service Now workflows, scripting, automation, and complex configurations

• Experience with
  CMDB data modeling, reconciliation, normalization, and CI lifecycle management

• Experience with
  Discovery schedules, probes/patterns, classification, and Service Mapping

• Strong understanding of Service Now security, RBAC, access controls, and audit requirements

• Experience with Service Now upgrades, patches, hotfixes, and platform maintenance

• Strong technical documentation and mentoring skills

Candidate must have:

• Service Now Certified System Administrator (CSA)

• At least one Service Now Certified Implementation Specialist (CIS) certification in one of the following:

  • CIS-ITSM

  • CIS-ITOM

  • CIS-HRSD

  • CIS-SAM

  • CIS-HAM

  • CIS-Discovery

• Service Operations Workspace

• CMDB / Discovery / Service Mapping

• Performance Analytics

• Software Asset Management (SAM)

• Hardware Asset Management (HAM)

• Microsoft Intune

• VMware Workspace ONE

• Agile / Scrum methodologies

• CI/CD and Dev Ops practices

• Experience working with complex or distributed enterprise environments

• Public-sector or transportation industry experience

• Provide technical leadership and ownership of the Service Now platform

• Lead Service Now architecture, design, development, administration, and implementation activities

• Design and develop advanced workflows, business rules, scripts, and Flow Designer solutions

• Develop and maintain enterprise integrations using REST, SOAP, Integration Hub, OAuth, and MID Server

• Establish platform governance, technical standards, roadmap, and release strategies

• Manage update sets, source control, development environments, testing, and production releases

• Support CMDB architecture, data quality, reconciliation, normalization, and CI lifecycle processes

• Configure and maintain Discovery, Service Mapping, SAM/HAM, and other Service Now capabilities

• Implement appropriate RBAC, security, access, and audit controls

• Support Service Now upgrades, patches, hotfixes, and platform enhancements

• Develop technical documentation, runbooks, administration guides, and support procedures

• Troubleshoot complex Service Now platform and integration issues

• Mentor and provide technical guidance to Service Now developers and administrators

• Collaborate with business stakeholders, project teams, vendors, and IT leadership

• Must be local to the Newark, NJ area

• Must be available to work 3 days onsite / 2 days remote

• Must be available for an in-person interview

• Active and established Linked In profile required

• Resume and Linked In profile should have consistent job titles, employment dates, project durations, and work locations

• Must provide genuine Service Now certifications upon request