Warehouse Operations Associate

What Success Looks Like In This Role

In this role, success means going beyond day‑to‑day exception handling to improve operational efficiency.

• Identify operational issues without waiting for them to be assigned to you.
• Take ownership of problems from initial discovery through resolution.
• Investigate beyond surface‑level symptoms to find root causes.
• Test solutions independently, then partner with leadership and cross‑functional teams to refine and scale improvement solutions.
• Improve the operation proactively, not just maintain it.
• Use leadership as a thought partner to sharpen ideas and strengthen execution.

• Provide operational support to FiC‑related exceptions, ensuring timely identification, triage, and resolution of shipments requiring manual override or intervention.
• Manage undeliverable and un‑processable returns back to individual shippers, ensuring accurate disposition, routing, and recovery with minimal delay.
• Own and drive resolution of shipment exceptions from identification through root cause, including mis‑sorts, invalid routing, incomplete shipment data, damaged parcels, failed processing events, and return‑related breakdowns.
• Investigate beyond the immediate issue to uncover upstream drivers and recommend corrective actions that reduce repeat failures and manual touchpoints.

• Actively identify issues on the floor, not just those assigned through systems or escalations.
• Identify, isolate, and resolve shipment mis‑sorts across all delivery network lanes, carriers, service levels, and destination paths.
• Correct routing and processing errors quickly and ensure shipments are re‑injected into the workflow with minimal delay.
• Test and implement solutions that reduce recurring exceptions, improve recovery speed, and prevent service disruption.
• Partner cross‑functionally after validating initial findings and hypotheses, using data and observations to drive action.

• Monitor, prioritize, and process automation rejects including label read failures, dimension/weight mismatches, barcode scan issues, and data validation errors.
• Perform first‑level troubleshooting on sortation, scanning, and routing automation to restore flow, reducing downstream impact.
• Identify recurring reject patterns, investigate likely root causes, and recommend process, tooling, or system improvements that improve reliability.
• Partner with Engineering, IT, and Operations teams to resolve persistent failures once initial troubleshooting and issue framing are complete.

• Proactively identify and remove daily production bottlenecks within the OPC that delay sortation, exception resolution, returns processing, or outbound movement.
• Monitor workflow constraints, queue build‑up, and manual touchpoints, implementing immediate countermeasures to protect throughput rates and service commitments.
• Identify unassigned work such as staged parcels, backlog areas, unprocessed returns, and unresolved exceptions, and take initiative to resolve workflow.
• Drive improvements that will reduce dwell time, eliminate friction in processing, and improve end‑to‑end operational flow.

• Conduct hands‑on QA reviews across inbound, sortation, exception handling, FiC support, and outbound processes to identify breakdowns and improvement opportunities.
• Validate label accuracy, shipment data integrity, customs documentation, routing logic, and return disposition accuracy.
• Use review findings, floor observations, and exception trends to support continuous improvement initiatives and stronger operational performance.
• Communicate risks, recurring patterns, and process improvement opportunities clearly to Operations leadership and cross‑functional partners.

• Validate carrier and service routing rules, identifying incorrect logic, configuration gaps, or data defects that may impact processing or delivery.
• Identify address, customs, and shipment data issues that could lead to rejects, returns, clearance delays, or service interruptions.
• Assi…