Distribution Supervisor

Overview

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future.

We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The Distribution Warehouse Supervisor is responsible for leading day-to-day warehouse operations and ensuring safe, efficient, and accurate receiving, put away, picking, packing, shipping, and inventory management across multiple functional areas. This role oversees assigned warehouse teams—including Freight, Bulk Storage, and RMA Receiving—and ensures all activities align with company standards, safety requirements, and performance goals. Although the primary work location is Newton, NJ, occasional travel or temporary duties at other Thorlabs locations may be required.

• Operational Oversight:
  Ensure all receiving, distribution, and shipping activities follow Thorlabs procedures and quality standards.
• Perform regular checks of workflows, accuracy, and output quality; resolve issues quickly and effectively.
• Allocate labor and adjust staffing to maintain optimal productivity and meet daily commitments.
• Partner with Bulk Distribution, Ship Complete, Autostore, and RMA Receiving teams to meet daily targets.
• Identify and implement process improvements to enhance efficiency, accuracy, and throughput.
• Update and adapt operational processes based on changing business needs, volume fluctuations, or technology enhancements.

• Specialized Functional Responsibilities — Bulk Storage & Large Freight Items:
  Oversee the handling and storage of bulk, heavy, or oversized freight items. Ensure proper equipment is used for receiving and transporting large materials (forklifts, pallet jacks, crate movers). Maintain organized bulk locations and perform routine cycle counts and inventory accuracy checks.

• Freight Forwarding & Logistics Coordination:
  Coordinate inbound and outbound freight with third-party carriers and freight forwarders. Request rate quotations, schedule pickups, arrange shipments, and ensure proper documentation. Monitor freight costs and collaborate with the logistics department to improve cost efficiency and transit performance.

• RMA Receiving:
  Supervise the RMA receiving team to ensure timely and accurate processing of returned merchandise. Maintain strict documentation, quality inspection procedures, and routing of RMAs to relevant internal teams.

• Autostore Operations:
  Coordinate receiving, putaway, replenishment, and picking activities related to Autostore inventory. Monitor Autostore system alerts, slotting efficiency, and cycle count accuracy. Collaborate with IT/Automation teams to report technical issues or opportunities for optimization.

• Team Leadership & Supervision:
  Supervise employees within assigned groups, including daily direction, coaching, and workflow prioritization. Ensure all new and current employees receive proper training and maintain required training documentation. Build and develop a high-performing team by fostering engagement, communication, and accountability. Participate in hiring, onboarding, and training of new staff to maintain adequate operational coverage. Support performance management, including evaluations, corrective actions, and development plans in partnership with HR and management.
  
  Foster a positive, collaborative work environment and address conflicts in a timely, constructive manner. Ensure compliance with attendance policies and all workplace behavior standards.

• Other responsibilities:
  
  In addition to the essential functions and duties listed above, all positions are also responsible for meeting company standards pertaining to quantity and quality of work performed, staying in compliance…