State Operations Manager

• Work for an organisation committed to social impact
• Autonomous role contributing to positive community outcomes
• Great salary + Super + Salary Packaging + other benefits

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 12,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

The State Operations Manager has operational oversight of property and tenancy programs, homelessness services, accommodation support and funded programs. Working collaboratively within the state management team, the SOM ensures all service delivery aligns with legislation, contractual frameworks, organisational requirements and best practice.

This role leads program performance, mentors and guides staff development, maintains strong partnerships and plays a key role in state planning and operational implementation. It's responsible for leading Vic Operations as a high-performing, best-practice team.

You are an experienced leader who is resilient and passionate about achieving meaningful social outcomes and thrives in dynamic environments. With strong operational capability, sound judgement and an ability to build trusted relationships, you will oversee all programs across the state, ensuring high-quality service delivery. In this role, you are responsible for all operational staff and act as the key point of escalation for complex matters.

• Qualifications in social housing, management or a related discipline
• Minimum 3 years’ experience at a senior level in property and tenancy management, with strong understanding of community/public housing and relevant legislation
• Demonstrated understanding of the causes of homelessness and the needs of vulnerable communities
• Experience leading and developing high-performing teams, including remote teams
• Proven experience managing contract compliance and achievement of outcomes
• Strong stakeholder management and partnership-building skills
• Real Estate Licence (desirable)
• Current Driver’s Licence

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

If you’re an experienced leader ready to make a meaningful difference, we’d love to hear from you.

To be considered applicants must respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position please contact Frances Paterson-Fleider, State Manager ersonfleider.au or .

State Operations Manager

Community Services & Development Housing & Homelessness Services