IT Field Operations Manager

Low Voltage Field Operations Manage Are you ready to grow your career at a fast-paced, award-winning company? We’re not just another IT & Low Voltage service provider—we’re a team driven by a shared passion for developing people and delivering exceptional technical quality in everything we do. Job Overview We are currently seeking an experienced Field Operations Manager to lead and develop our Low Voltage field technicians.

This role requires an understanding of low voltage systems (CCTV, access control, AV, networking, etc.) and the ability to manage and lead a team of people to technical excellence. As the senior technical authority in the field, you will be responsible for training, coaching, and elevating our technicians while ensuring all installations meet company standards. You will serve as the primary resource for technical guidance and escalation, helping to build a more capable, confident, and consistent field team.

• Lead, coach, and mentor field technicians to improve performance and confidence
• Conduct regular one-on-one meetings focused on growth and development
• Support hiring, onboarding, and ongoing technician evaluations
• Create clear career paths and progression opportunities for field staff

• Develop and deliver ongoing training programs for technicians
• Improve both technical and communication skillsets across the team
• Identify skill gaps and implement targeted development plans
• Ensure technicians are equipped to execute work to company standards

• Establish, enforce, and continuously improve installation standards
• Conduct field audits and site visits to ensure consistency and quality
• Reduce repeat issues by addressing root causes and reinforcing best practices

• Serve as the final escalation point for complex technical issues
• Provide hands-on coaching in the field when needed
• Drive faster resolution of technical challenges across projects

• Lead quarterly team meetings focused on performance, alignment, and growth
• Promote accountability and consistency across all field operations
• Strengthen collaboration between field technicians, Project Managers, and leadership

• Competitive salary and benefits (health, dental, vision, 401k)
• Generous PTO and paid holidays
• Supportive and collaborative team environment
• Opportunities for career growth within a rapidly expanding organization

• This is an in-person, full-time exempt position. Employees are expected to manage their schedules to fulfill role responsibilities and company needs, including travel to sites and off-hours support when necessary.

• $150,000+ annually

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Experience 3-5+ years of experience in the Low Voltage industry
• Previous experience leading, mentoring, or training field technicians
• Experience working on commercial low voltage installations

• Strong understanding of low voltage systems (CCTV, access control, structured cabling, AV, networking)
• Ability to troubleshoot and resolve complex technical issues in the field
• Deep knowledge of installation standards and best practices

• Proven ability to develop and elevate team performance
• Strong mentoring and coaching capabilities
• Ability to identify and close skill gaps across a team

• Clear and professional communication with technicians, leadership, and cross-functional teams
• Ability to provide constructive feedback and guidance in real time

• Strong organizational and people leadership skills
• Ability to thrive in a fast-paced, evolving environment
• Proactive problem-solving mindset
• Adaptability and strong decision-making ability