Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

The Hard/Soft Services Manager will have a primary focus on client customer service. Manager will manage and maintain overall site service, performance, processes, and quality standards for all soft services which may include but are not limited to cleaning/custodial, security, landscaping, snow removal, trash and recycling, pest control, and mail/shipping. The manager will strive towards innovation of services offered, assist with lowering cost of delivery, and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience.

• Directly manage 3rd party soft service providers including but not limited to janitorial, security, landscaping, snow removal, trash and recycling, pest control, and mail/shipping.
• Directly manage the JLL Maintenance Associate team that provides mail/shipping and light maintenance services.
• Develop and maintain a strong working relationship with our Client.
• Responsible for the JLL and Client vendor service budget. Provide financial reporting as required.
• Assist in vendor contract development and procure goods and services through JLL and Client systems.
• Manage JLL and Client requisitions and POs and receipt invoices upon delivery or completion of work.
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
• Work closely with the site Facility Manager on day-to-day operations and assist the Account Director in planning the facilities team’s goals and objectives.
• Ensure appropriate follow up with customers.
• Seek to continuously improve processes, systems, and overall client satisfaction.
• Any and all other tasks and duties assigned.

• Education - Minimum of a high school diploma
• Experience - 3-5 years relevant experience
• Must possess strong interpersonal and communication skills with the ability to build rapport quickly
• Financial acumen to manage budgets for projects and operations
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
• Ability to function effectively in a dynamic work environment
• Strong organizational and analytical skills
• Ability to analyze reports for the purpose of ensuring compliance with scope of work
• Self-motivated and ability to work independently
• Strong working knowledge and…