Trade Sales Consultant

Responsibilities

• Build the Pella brand within the trade industry as a premier choice for window and door solutions
• Achieve individual sales and customer satisfaction goals through relational selling across Pella product offerings
• Provide solutions, market expertise, and partnership to builders, contractors, architects, professional remodelers, and trade organizations
• Originate new customer relationships through networking, referrals, face-to-face meetings, events, and trade associations
• Spend over 50% of time at customer sites generating account growth and prospecting for new business
• Acquire new customers while building loyalty with existing relationships
• Respond to client concerns and independently resolve issues where possible
• Maintain product expertise and monitor the competitive landscape
• Recommend products and total solutions using a consultative sales approach and consistent follow-up
• Prepare accurate quotes and orders according to company sales procedures
• Educate customers on installation guidelines and measure openings for accurate product ordering
• Coordinate with Pella teams and Operations on product requirements, after-sale service, and installations
• Act as the central point of contact for customers
• Address customer billing and payment issues with Accounts Receivable
• Use CRM tools to manage customer interactions and proactively communicate
• Work occasional variable, evening, and weekend hours to support customers

• Bachelor’s degree from a four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience
• Outside sales experience preferred for the ideal candidate
• Some window and door or related industry knowledge preferred for the ideal candidate
• Must live in Northern New Jersey or Rockland County, New York
• Motor vehicle record must comply with company requirements
• Ability to manage multiple tasks amid constant interruptions and prioritize responsibilities
• Ability to read and analyze contracts and work documents
• Ability to write reports and business correspondence
• Ability to verbally present information and respond to questions
• Clean and neat physical appearance and adherence to company dress code
• Ability to solve practical and arithmetic problems with limited standardization
• Ability to drive regularly to showrooms, job sites, customer/contractor locations, and company functions
• Expected travel of 50%-75%, primarily local
• Ability to lift and/or move up to 50 pounds occasionally using proper lifting techniques
• Ability to read, interpret, and take off blueprints accurately
• Proficiency with Microsoft Office and smart devices, with ability to learn internal software programs and applications
• Ability to negotiate, build value, address objections, and close sales
• Strong problem-solving skills and customer service capabilities

Demonstrates expertise in consultative sales and customer relationship management within the window and door industry, with a strong focus on account growth and customer satisfaction. Proficient in utilizing CRM tools and Microsoft Office to manage customer interactions and prepare accurate quotes.

• Outside Sales Experience
• Consultative Sales Approach
• Customer Relationship Management
• Window and Door Industry Knowledge
• Problem-Solving Skills

• Sales Quoting
• Contract Analysis
• Blueprint Interpretation
• Customer Education
• Account Growth Strategies

• Strong Communication Skills
• Customer Service Capabilities
• Negotiation Skills
• Time Management
• Interpersonal Skills

• Window and Door Solutions
• Relational Selling
• Trade Organizations
• Customer Loyalty
• Market Expertise

• CRM Tools
• Microsoft Office
• Smart Devices