Maintenance Technician

About the role

The Maintenance Technician is integral to meeting the objective of maintaining the overall physical condition of the community and providing world‑class service to our valued residents. The Technician diagnoses maintenance issues, makes necessary repairs, and ensures all resident service requests and other community maintenance is completed in a timely manner.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• 401K plan with employer matching
• Robust PTO to include sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short‑term and long‑term disability, parental leave
• And more!

• Perform general maintenance and maintain orderliness of property HVAC, mechanical, electrical, utilities and lighting systems. Conduct inspections and repairs. Coordinate mechanics, technicians and outside contractors on assigned projects. Control inventory of parts and equipment. Make repairs.
• Ensure successful execution of all company safety and environmental policies and procedures.
• Deliver the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.
• Work a rotating on‑call schedule to provide 24/7 maintenance coverage.

• High school diploma or GED graduate level.
• 4–6 years of maintenance experience.
• Demonstrated strong customer service skills.
• Advanced knowledge in at least one of the following disciplines: electrical, plumbing, HVAC, carpentry.
• Solid troubleshooting skills.
• Ability to diagnose problems and recommend repairs.
• Ability to work with limited supervision.
• Able to effectively communicate with customers.
• Certifications relevant to the region in which the technician works, for example: EPA 608, Boiler Certification, plumbing, electrical, appliance repair – obtained within 9 months of employment or promotion.
• Required training for Maintenance Tech I completed within 9 months of hire/promotion date; required training for Maintenance Tech II completed within 12 months of hire/promotion date.
• Valid, state‑issued driver’s license with a safe driving record is required.

Regularly use hands to manipulate tools, machinery, equipment, supplies and office equipment. Frequently stand, reach with hands and arms, climb ladders, balance and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 50–75 lbs.

Work is performed in and outside a maintenance/machinery environment and in and outside residential properties. Employee frequently interacts directly with residents, maintenance staff, and communities’ staff during the workday.