Field Service Technician

Join Trotec Laser as a Field Service Technician!

Love technology, troubleshooting, and travel? Looking for a career where every day brings a new challenge and the opportunity to work directly with cutting-edge laser systems? Trotec Laser is seeking a Field Service Technician to join our growing team and deliver exceptional service to customers across the United States.

Somerset NJ
commuting area – you will travel to customers (some require overnight) pick up tools, etc. in office and work from home answering customer questions.

$55,000 - $60,000 annually ($26.00 - $29.00/hour)

Overtime eligible hourly position

Quarterly performance bonus based on billable customer hours

Mileage reimbursement-personal vehicle is required

Comprehensive on-boarding and technical training program

Additional electrical competency training provided within the first 90 days for qualified candidates

Check us out at

As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

• Performing onsite installations, repairs, maintenance, and upgrades
• Diagnosing mechanical, electrical, software, and system issues
• Providing customer training on operation, applications, and preventative maintenance
• Delivering technical support via phone, email, and other electronic communication
• Reading and interpreting electrical schematics and mechanical drawings
• Working closely with Sales, Applications, Customer Service, and other internal teams
• Creating organized and detailed service reports
• Assisting in the development and improvement of technical documentation
• Installing and configuring hardware and software upgrades
• Maintaining a high level of professionalism during complex or high-pressure situations

We're looking for someone who is:

Customer-focused and service-oriented

A self-starter who thrives independently

An excellent communicator with strong listening skills

Highly organized and detail-oriented;requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy

Mechanically and electrically inclined

A skilled problem solver who enjoys troubleshooting technical challenges

Candidates may be assessed on the following competencies:

• Electrical fundamentals: current, voltage, resistance, and grounding
• AC and DC circuits
• Low-voltage systems
• Electrical safety standards and best practices
• Power supply functionality
• Electrical components including switches, resistors, relays, and fuses

• Read and interpret wiring diagrams and schematics
• Measure AC/DC signals and low-voltage circuits
• Test electrical components and power supplies
• Diagnose and repair technical equipment issues
• Strong computer and software skills

• Laser systems experience (CO₂ and/or Fiber)
• CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software
• Salesforce experience is a plus
• Associate degree, technical school certification, or equivalent combination of education and experience
• Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred
• Valid driver's license with a clean driving record
• Ability to lift up to 70 pounds without assistance

At Trotec Laser, you'll work with innovative technology, receive industry-leading training, and have the opportunity to develop highly sought-after technical skills while supporting customers across the country. If you're passionate about solving technical challenges, enjoy travel, and want to grow your career with a global technology leader, we'd love to hear from you.