Accounts Receivable Specialist

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

We are seeking an Accounts Receivable Specialist to join our Finance team at our Pawtucket, RI headquarters. This role supports the day-to-day management of receivables across our growing service business and partners closely with Operations, Service, and Account Management to keep communication and processes running smoothly.

If you enjoy problem solving, like seeing how all the pieces of the billing and collections puzzle fit together, and get real satisfaction from a clean aging report, you’ll fit right in. This is a hands‑on role where you will have a clear line of sight between the work you do and Encore’s financial health. When cash comes in on time and balances stay under control, you will know you had a direct hand in it.

You will be in the mix every day, helping keep cash flowing, customers informed, and internal teams aligned. If you are already the person friends or family ask to help figure out a bill or organize a mess, you’ll be in good company.

Here’s what your first 90 days could look like in this role:

30 Days: You will focus on learning Encore’s systems, processes, and people. You will complete training in tools such as Service Trade, Sage, Esker, and other AR technologies while getting comfortable with our invoicing, remittance, and reporting workflows. You will shadow peers, process payments for invoices, and build a general understanding of the full billing cycle from start to finish. By the end of the first month, the acronyms will start to make sense, and the systems will feel a lot less mysterious.

60 Days: You will begin partnering with other members of the AR team, contributing to shared workflows and supporting assigned locations. You will assist with collections follow‑up, reconcile payments with the Cash Applications team, and collaborate with Operations to resolve billing issues. You will continue sharpening your accuracy, organization, and understanding of Encore’s processes while becoming a reliable and proactive team member.

At this point, you will start recognizing account names the way other people recognize favorite songs.

90 Days: You will take ownership of your assigned locations and manage AR responsibilities with confidence. You will communicate directly with customers, handle collections and reconciliations, and maintain accurate documentation within our systems. You will start spotting trends, suggest improvements, and consistently deliver results that help keep cash flow on track. People will know you as "the person who has the answer" when it comes to open balances.

Beyond: You will play a key role in refining Encore’s AR operations, helping improve efficiency, accuracy, and collaboration as we continue to scale. Your consistency and attention to detail will help set the standard for excellence across the team, and you will have the chance to grow your responsibilities as the business grows.

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow‑up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escape uncollectable balances, prepare recommendations for demand letters, agency submissions, or write‑offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and…