Payroll Administrative Assistant

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission?

To be the best fire protection company the industry has ever seen.

The Payroll Administrative Assistant will provide day-to-day administrative and transactional support to Encore’s Payroll team, helping ensure employee requests, documentation, and recurring payroll-related tasks are handled accurately and efficiently.

This role will support a variety of administrative needs across the department and work closely with members of the payroll team to help keep processes organized and moving forward. The ideal candidate is organized, detail-oriented, comfortable working with confidential information, and willing to jump in wherever support is needed.

This is a great opportunity for someone looking to gain broader exposure to Payroll and HR operations while supporting a fast-paced and growing organization. Previous payroll experience is not required; we are looking for someone with strong administrative skills, attention to detail, and an interest in supporting employee-facing processes.

• Provide day-to-day administrative support to the Payroll team
• Assist with recurring payroll-related requests, documentation, and data entry
• Monitor and help respond to incoming employee questions and requests, routing more complex payroll matters to the appropriate team member
• Assist with collecting, organizing, reviewing, and maintaining payroll-related documentation
• Support the team with employee information and payroll record updates
• Assist with preparing reports, spreadsheets, and other recurring payroll documentation
• Help maintain accurate and organized employee and payroll records
• Perform basic research and follow-up on missing or incomplete information
• Assist with scanning, filing, mail, and other general administrative responsibilities
• Partner with members of the payroll and broader Talent, Culture & People teams to support changing priorities and department needs
• Maintain confidentiality when handling employee and payroll information
• Perform additional administrative and Payroll support as needed

• Previous administrative or office support experience preferred
• Experience with in Human Resources, Payroll, People Operations, or a related environment is a plus, but not required
• Strong verbal and written communication skills
• Highly organized with strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working with repetitive and high-volume transactional tasks
• Ability to handle sensitive and confidential employee information appropriately
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Ability to work independently while also supporting multiple team members
• Dependable, timely, and able to consistently meet deadlines
• Positive attitude and willingness to jump in wherever support is needed
• Reliable transportation and ability to work on-site in Pawtucket, RI Monday through Friday

• Previous experience as an HR Assistant, HR Coordinator, Payroll Assistant, Payroll Coordinator, HR Generalist, or similar administrative role
• Exposure to payroll, HRIS, timekeeping, or…