Engagement Specialist, CDH

Who We Are

At Thrive Pass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just check boxes. Through personalized benefits technology, data‑driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At Thrive Pass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

As an Engagement Specialist, you’ll be a key member of our customer support team, serving as the frontline connection between Thrive Pass and our members. You’ll ensure a positive and seamless experience by providing timely, empathetic communication and delivering accurate, thoughtful solutions that build trust and satisfaction. You will:

• Deliver exceptional customer service to members.
• Provide professional, empathetic phone support.
• Respond to member inquiries in a timely manner via the ticketing system and phone system.
• Consistently meet or exceed Service Level Agreements (SLAs) for claim accuracy, processing volume, and call quality.
• Identify issues or inefficiencies and elevate them for resolution via proper escalation.
• Ensure timely and effective support, issue resolution, and proactive follow‑up with members.
• Support Consumer Driven Healthcare (CDH) members and plan participants.
• Review, evaluate, adjust, and process claims for FSA, HRA, and qualified commuter benefits.

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• A drive to innovate in employee benefits and make complex processes feel effortless.
• A team‑first attitude—we thrive when we collaborate.

• 1–3 years of experience in claims adjustment, customer service, phone support, or a similar field.
• Familiarity with standard insurance practices and procedures, including FSA, HSA, medical insurance, COBRA, and HIPAA.
• Experience with Alegeus is strongly preferred.
• Proficient in Microsoft Word and Excel.
• Comfortable using technology and phone systems to support clients.
• Demonstrated ability to deliver high‑quality, empathetic customer service.
• Strong verbal and written communication skills.
• Highly organized, detail‑oriented, and a quick learner.
• Customer‑centric mindset with a strong desire to help others.
• Positive attitude and proactive problem‑solving skills.
• Takes initiative and seeks solutions before escalating issues.
  
  Adaptable team player who is open to feedback and embraces change.
• Motivated to grow and improve daily.
• Comfortable working in a remote environment.

To be considered for the position, please include your portfolio link in the email when submitting your application.

We're an inclusive and welcoming environment for all. Thrive Pass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well‑being.

$43,888–$49,000/annually

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀