Call Center Associate

Location:

RI Statewide, RI, US
Requisition

• Answers inbound calls, emails and chats from clients, retailers and lottery customers.
• Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions.
• Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation.
• Diagnose and troubleshoot problems and take appropriate action.
• Promote and enhance excellent customer relations.

• High School diploma or equivalent.
• 1 year of customer service experience within a call center or comparable industry preferred.
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills.
• 24 hours per day, 365 days per year call center, weekends and holidays required.
• All shifts available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift.

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for this role is $X – $X. The actual pay offered may be higher or lower. The Company complies with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is one part of our Total Rewards program. Non‑exempt roles are eligible for irregular discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note:

programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.