Customer Service & Inside Sales Representative - Truex

Job Category

Job Category
:
Customer Service

Requisition Number
: CUSTO
004549

Showing 1 location

Address
:
Truex Incorporated
300 Armistice Blvd
Pawtucket, RI 02861, USA

We offer a professional but down-to-earth office environment and are looking for someone interested in a long-term position who wants to become a reliable part of the team.

• Respond to customer inquiries via phone, email, and chat in a professional, helpful and timely manner
• Prepare quotes and process customer orders accurately using our ERP system
• Provide solutions to customers and answer complex questions on products and services
• Resolve customer concerns and escalated issues when necessary
• Track and manage orders and follow-through to ensure timely and accurate fulfillment
• Provide product information, pricing, order status and assist customers in selecting appropriate products for their applications
• Coordinate and communicate with the manufacturing team regarding production and ensure timely shipment of orders
• Manage and grow existing accounts as well as prospect for new business
• Content creation and manage social media and online reputation functions

• 1–3 years of customer service or sales support experience preferred
• Strong verbal and written communication skills
• Proficient in Microsoft Office and customer management systems
• Ability to multitask and prioritize effectively
• Strong problem‑solving and organizational skills
• Positive attitude and team‑oriented mindset

• Hourly position; overtime may be required based on business needs
• Typical schedule:
  
  Monday – Friday, standard business hours
• Compensation based on experience and qualifications

• Experience in a manufacturing or distribution environment

• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs
• Ability to sit and work at a computer for extended periods
• Must be able to talk, listen and speak clearly on the telephone

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.