Cash Applications Specialist

Who We Are

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission?

To be the best fire protection company the industry has ever seen.

Every day, a surprising amount of money moves through a fire protection company — and at Encore, that cash flow depends on a small team that ensures every payment is applied accurately,soleadershipcan see a clear picture of the business in real time. That is where youcome in.

We are looking for a Cash Application Specialist who enjoys making numbers line up, tracking down where payments belong, and turning “this does not quite match” into “this is fully resolved.” In this role, you will work with credit card payments, ACH and wires, branch deposits, and everything in between, making sure cash is applied quickly and accurately.

You will be at the center of conversations with customers, branches, and teammates when questions come up about how a payment was applied. If you like solving small financial puzzles, enjoy a fast paced environment, and love the idea of being the person everyone trusts to say “yes, that payment is in and here is where it went,” this role gives you the chance to make a real impact.

Your work centers on making sure every dollar that comes in finds its right home. You line up payments with invoices, clear unapplied cash, and turn “this does not quite add up” into “this is fully reconciled.” If watching a messy remittance turn into a clean report sounds like a good day at work, you will fit in here.

Process customer payments daily, including credit card, ACH and wire transfers, and branch deposits, and apply them to the correct customer accounts.

• Identify and research short payments and over payments, escalating issues when needed to get them resolved.
• Work with customers and Encore teammates to troubleshoot and resolve payment discrepancies.
• Review reports, documents, and online data to research and clear payment issues.
• Resolve unapplied cash by matching payments to open invoices or accounts.
• Receive inbound customer questions about payments by phone or email and provide timely, professional responses.
• Make outbound calls when needed to clarify payment details or resolve issues with customer accounts.
• Research andmaintainaccuratecustomer information to support automated identification of payments.
• Identify and request refunds for duplicate customer payments when applicable.
• Maintain customer information for automated and recurring payments.
• Support special projects and other duties as assigned to help the team and department succeed.

• Prior experience in accounts receivable, cash applications, billing, or collections is preferred.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Strong customer focus and the ability to build positive working relationships, both internally and externally.
• Ability to handle difficult situations in a calm, professional, and diplomatic way.
• Solid analytical and problem-solving skills with the ability to investigate issues and make sound decisions.
• Good judgment about when to resolve something independently and when to elevate.
• Comfort working in a fast-paced environment with the ability to multitask and stay organized.
• Strong time management skills and a self-motivated approach to your work.
• A positive attitude, willingness to learn, and the ability to work well as part of a team.

What Will Make You Stand Out?

• You have abachelor’s degree in Accounting, Finance, Business Administration, or related field.
• You have experience working in a high volume, multi-location, orservice-based business.
• You have used an ERP or accounting system beyond basic…