Field Service Engineer - Joplin, MO

Job Description:

Field Service Engineer – Joplin, MO

Other areas of travel:
Spring Field, OKC, Wichita, KS

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s).

They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.

• Schedule tasks at customer job sites
• Troubleshoot issues quickly and effectively using technical drawings and documentation
• Perform routine maintenance and emergency services as they arise
• Continuously learn, including customer operational processes, packaging designs, technical specifications
• Install Packsize solutions and train others to use and maintain them
• Perform basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Respond efficiently and productively communicate information and ideas with Packsize and customer personnel so they understand, exchanging accurate information
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Maintain excellent work ethic and time management skills

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associate's Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

All work is performed remotely at customers’ facilities.

Available on call.

Overnight travel often required.

• Willing and able to frequently move materials and equipment weighing up to 50 pounds for various reasons.
• Must remain in a stationary position for 50% of the time.
• Must move within and outside of equipment, warehouse and office space and position oneself to work on the equipment.
• Frequently operate hand and power tools, computers and other office equipment.
• Occasionally ascend/descend a ladder to access high places on the equipment.
• Valid driver’s license and clean driving record.
• Ability to travel by vehicle or airplane domestically.

The salary range for this role is $65K-70K USD. Packsize considers several factors when determining compensation, including role responsibilities, prior work experience, education/training, and special skills.

Benefits include medical, dental, and vision coverage; a 401(k) retirement plan; paid time off; health savings and flexible spending accounts (HSA/FSA); life and disability insurance; and additional voluntary benefits such as critical illness, hospital indemnity, accident, and legal/ protection. An Employee Assistance Program (EAP) is available to support overall well-being.

Packsize is an Equal Opportunity Employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize’s policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.