Sales and Service Banker, Pawtucket, RI

Overview

Santander is a global leader and innovator in the financial services industry and is evolving to a technology-driven organization. It’s a chance for driven professionals to grow, learn, and make a real difference.

• Meeting the financial needs of the customer including transactional, servicing, and product activities.
• Identifying opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
• Developing and maintaining strong relationships with clients to understand their financial needs and provide tailored solutions.
• Collaborating with team members and partners to achieve branch goals and drive overall performance.
• Ensuring an elevated customer experience, delivering personalized, seamless, and attentive service.
• Fostering customer loyalty by addressing concerns and providing timely resolutions.
• Engaging customers with digital platforms to enhance interactions and educate them on self‑service options.
• Communicating clearly and effectively with customers in person, over the phone, or through digital channels.
• Performing teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
• Handling cash and maintaining accurate cash drawer balances.
• Assisting with custodianship, audits, and other operational tasks.
• Ensuring compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Allocating time to each core responsibility as branch needs dictate.
• Supporting nearby branch locations based on business necessity when required.

• 12+ months experience selling products and/or services (required).
• 6+ months experience in retail banking sales, financial services sales or consultative relationship sales (required).
• 6+ months demonstrated successful Santander experience related to the essential functions (required).
• 6+ months customer service experience within a high volume, fast‑paced, and constantly changing environment (required).
• 6+ months cash handling experience (required).
• Established relationship‑building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross‑selling products and services.
• Ability to work collaboratively in a team‑oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficiency in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

• High school diploma or GED (required).
• Bachelor’s Degree in a related field or equivalent through work experience, training, military service, or education (preferred).

• No certifications listed for this job.

• Established work history or equivalent through work experience, training, military service, or education.
• Experience in Microsoft Office products.

Applicants must be legally authorized to work in the United States on a full‑time basis without requiring employer sponsorship to commence employment.

The base pay range for this position is:
• Minimum: $34,500.00 USD
• Maximum: $53,000.00 USD

Your contribution matters and it’s recognized. Santander offers a comprehensive benefits package that supports you, your family, and your well‑being.

We embrace a strong risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce.…