Retail Flex Banker​/Universal Banker

Branch Flex Banker

Washington Trust is seeking a Branch Flex Banker to support our Rhode Island East Bay and Northern branches. This role engages with customers, processes transactions, and promotes our banking products.

• Process customer transactions accurately while actively engaging with the customer.
• Understand and apply bank policies and procedures.
• Provide a superior banking experience through a relationship‑building approach.
• Proactively recommend the best products and services to fit the customer’s needs.
• Contribute to the achievement of sales objectives.
• Accurately and efficiently manage customer transactions.
• Navigate various bank systems and equipment, such as ATMs, cash counting machines, and cash recyclers.

• Enthusiasm for working with customers.
• Initiative and drive to succeed.
• Proven experience in a customer service environment; prior banking or financial services experience is a plus.
• Understanding of personal finance, including bank products and services.
• Experience handling cash and processing transactions.
• Strong computer skills and the ability to navigate banking computer systems.
• Experience dealing with confidential customer information.
• Strong interpersonal and listening skills.
• Ability to build trust and maintain customer relationships.
• Flexibility to adapt to ongoing business changes.

• Exceptional training and professional development from day one, including classroom and on‑the‑job instruction with experienced mentors.
• Career development planning, monetary increases, and bonuses at milestones.
• Opportunities to build relationships within the organization and business partners.
• Individual sales goals with quarterly incentives.
• Comprehensive benefits package, wellness program, and generous tuition reimbursement for qualified coursework.
• A friendly work environment that values pride, commitment to customers, and community involvement.
• Community service opportunities with recognition and encouragement.

Full‑time, 40 hour/week.

Monday‑Thursday: 7:45 AM – 5:00 PM
Friday: 7:45 AM – 6:00 PM
Saturday: 8:00 AM – 12:15 PM (Saturday availability required; frequency depends on location)

The base salary for this role ranges from $21.50 to $25.00 per hour, depending on experience, skills, training, certifications, and education. This base salary is one component of a competitive compensation package that may include an incentive plan.

Our comprehensive benefits package includes health and welfare benefits, paid time‑off, work‑life program, and a 401(k) plan.

The Washington Trust Company, and its subsidiaries and affiliates, are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.