Front Desk- Hampton Inn Pawtucket, RI
Listed on 2026-02-19
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Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Hotel Front Desk, Front Desk/Receptionist
Description
Do you have strong customer communication skills and are you calm under pressure?
Can work independently with a positive empathic attitude?
Do you like to be paid well and rewarded for your hard work and abilities?
Well then … we have a place for you at our Maine Course Hospitality Group (MCHG) Front Desk Team!
At MCHG we pride ourselves on Positively Impacting the Lives of our guests and associates. We provide an exceptional home-away-from-home experience for our guests and we are an extended family for our associates.
We offer one of (if not the highest) entry-level wages in the area for a Front Desk Attendant and fantastic benefits (Health, Dental, Vision, Life, 401k, PTO, Seasonal Bonus, Company Discounts and more) for Fulltime Associates. But most importantly we believe in treating all of our associates with the respect and dignity that a professional like yourself deserves.
If this sounds like an organization and opportunity for you … please click to apply.
If you are a Serious candidate, you must attach a resume for consideration.
Our Core Values are:
Fun ~ Family ~Integrity ~Respect
Key Responsibilities
- Greet and welcome guests with excellent customer service
- Manage front desk operations including check-in, check-out, and reservation management
- Process guest payments accurately; handle cash, credit cards, and daily balancing
- Answer all incoming calls professionally and follow company sales and service standards
- Assist guests with room selection, room upgrades, and brand program enrollment
- Handle room and rate changes while following hotel policies and guest needs
- Review VIP arrivals, special requests, and ensure accurate guest notes
- Coordinate with Housekeeping on room status and readiness
- Provide guests with information about hotel amenities, services, and local attractions
- Maintain clean, organized, and safe work areas at all times
- Communicate effectively with management and all hotel departments
- Represent MCHG positively and professionally while interacting with guests and the community
Follow all company policies, procedures, and safety standards
Qualifications- Previous front desk, hotel, or customer service experience preferred
- Strong guest service and hospitality skills
- Excellent verbal and written communication skills
- Basic computer skills; ability to learn hotel PMS and reservation systems
- Strong attention to detail, accuracy, and ability to multitask
- Positive attitude, professional appearance, and reliable attendance
- Ability to stand and walk for extended periods; lift 35–50 lbs as needed
- Must be available to work a flexible schedule including nights, weekends, and holidays
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