Director of Learning & Development

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over
90,000 customers from Maine to Louisiana.

Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission? To be the best fire protection company the industry has ever seen.

The Director of Learning and Development is Encore's first dedicated hire in shaping how our people grow andwill beintegralinbuildingthat function from the ground up. This is a unique opportunity for ahands-on training leader to shape how our organization develops talent – from technicians out in the field to our corporate staff across all levels.

You'llown everything from conceptualization and curriculum design to hands on facilitation – working closely with leadership toidentifyskill gaps and build programs that support individual growth as well ascompany-wide performance.

This role combines designing scalable training programs andestablishingthe systems, tools, and cadences that let L&Doperateas a durable function rather than a one-off initiative.

The ideal candidate will have a point of view on how Encore should develop talent, partner with leaders across the business toidentifyreal skill and performance gaps and translate those gaps into training that people actually use.

You will partner closely with department heads and field leadership, using instructional design and facilitationskillsto build buy-in for a function thatdoesn'tyet exist.

• Design & implement Encore’s first formal learning & development strategy, aligned with business goals and growth plans

• Buildscalabletraining programs from scratch, inclusive of onboarding, technical/trade skills, leadership development, compliance, and soft skills

• Develop and deliver training content (both in person and virtually), and coach others to helpfacilitateas we scale the Learning & Development function

• Expand theDoceboLMS ecosystem, integratingadditionallearning tools and content platforms as needed to build a scalable training infrastructure across all locations

• Establish training metrics to evaluate programs, continuously improving program content and delivery and driving measurable outcomes

• Develop career pathing & advancement frameworks to support internal mobility and employee retention

• Partner with business leaders toidentifyskill gapsandalign learning initiatives

• Lead with operational excellence,managing complex projects and timelines with discipline and foresight, ensuring flawless delivery and continuous improvement

• 8+yearsof progressive experience within a Human Resources function, including a minimum of5years dedicated specifically to Learning & Development

• Proven ability tobothdesign andfacilitatetrainingprograms --this is not a strategy only role

• A scrappy, entrepreneurial builder’s mindset with a strong bias for action

• Skilled in crafting comprehensive blended learning solutions across diverse delivery methods; including in-person, virtual, and self-paced

• Excellent communication and relationship building skills, comfortable engaging with employees at every level, from technicians to executives

What Will Make You Stand Out?

• Bachelor'sDegree in Human Resources, Business Administration, Organizational Psychology,Communicationsor relevant fields.
  
  Additional certifications such as SHRM-SCP, SPHR, CPTD or CPTM nice to have, but not required

• Exper…