Fraud Solutions Product Management - Sr. Director

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

This position serves as a critical technical bridge between our EFS and Falcon fraud solutions and both external and internal stakeholders. The role focuses on understanding and translating customer technical requirements into actionable product capabilities, with emphasis on integration architecture, implementation strategies, and platform interfaces. As a key technical advocate, you will enable Customers, FICO Sales and Professional Services teams through comprehensive technical education, product handovers, and best practice EFS technical know‑how.

This role requires deep technical fraud solution expertise to support customer success throughout the entire solution lifecycle—from pre‑sales through implementation and ongoing optimization.

• Technical Documentation & Best Practices:
  Develop and maintain comprehensive implementation guides, integration documentation, and technical best practices for EFS. Document optimal configuration approaches including transformation IP, Falcon score routing, and solution architecture patterns.
• Defect & Platform Requirements Management:
  Oversee EFS defect management processes including issue tracking, resolution coordination, and security vulnerabilities across MLC and Platform Foundation teams. Define platform configuration requirements for client integrations, APIs, user administration, organizational structures, role management, and customization capabilities.
• Asset & Environment Management:
  Manage out‑of‑the‑box EFS assets including legacy‑to‑current version transformations and ADE configurations. Maintain EFS data model and business terms libraries in coordination with AiiD consortium specifications. Oversee demonstration environments and deliver end‑to‑end product demonstrations.
• Professional Services Enablement:
  Serve as primary technical contact for PS implementation support, providing configuration guidance and conducting product handover sessions for each release. Coordinate Falcon third‑party license management and capacity planning with PS teams.
• Sales Technical Support:
  Enable sales opportunities by supporting RFPs, RFIs, POCs, and solution architecture requests. Define POC strategies, manage environment provisioning, and provide technical expertise throughout the sales cycle.

• 10+ years of enterprise software product management experience, with strong expertise in retail bank fraud management strategy and/or fraud operations.
• Deep knowledge of financial services fraud prevention and detection, including fraud risk policy, industry best practices, and fraud management technology frameworks.
• Strong familiarity with current best practices; senior‑level industry contacts; insight into both the fraud risk policy objectives of retail banks as well as the technology framework for fraud management tools.
• Experience with payment card fraud systems is a plus, as is mobile‑banking, online banking, brokerage, payments, and other retail/consumer banking product lines.
• Experience with merchant fraud prevention is a strong plus and a key differentiator for this role.
• Demonstrated ability to think strategically about product and business issues while managing and implementing tactical product plans.
• Proven background and practical experience in developing, managing and delivering software projects, including the ability to create MRDs and PRDs, perform competitive analysis, feature/function prioritization and assessment.
• Strong technical acumen in software technologies, specifically the ability to understand and translate technical requirements from non‑technical to technical audiences effectively to drive product delivery.
• Strong experience with pricing, contracts, product roadmap development and delivery; understanding business terms of deals and negotiating, understanding margin and costs for solutions when constructing a deal.
• Relationship‑driven: experience forming strong relationships with both sales and clients and leveraging those relationships to drive product strategy forward.
• Willingness and ability…