Head of Legal Operations

Open Loop is looking for a Head of Legal Operations to join our team remotely or at HQ in Des Moines, IA. In this strategic and hands‑on role, you will be responsible for optimizing the Legal department’s efficiency, effectiveness, and alignment with business objectives through the use of Ironclad, data‑driven insights, and process excellence.

As a senior member of the Legal Team, you will collaborate closely with the General Counsel, executive leadership, and cross‑functional partners across Finance, Procurement, and Operations. The ideal candidate has extensive experience implementing and scaling Ironclad across a growing organization, leveraging the platform to drive automation, operational visibility, and compliance. Experience working in a scaling technology company and integrating processes across multiple entities is strongly preferred.

• Lead the full lifecycle implementation, administration, and optimization of Ironclad, including system design, workflow automation, template management, integrations, user enablement, and post‑implementation governance.
• Serve as the Ironclad subject matter expert (SME) for the organization, ensuring the platform is fully leveraged to improve contracting efficiency, visibility, and compliance.
• Develop and execute scalable legal operations strategies focused on process automation, risk mitigation, and operational excellence.
• Implement and manage ticketing systems to streamline legal intake, triage requests, and manage workload visibility and prioritization across the Legal team.
• Partner with cross‑functional teams—including Legal, Finance, Procurement, and Technology—to ensure alignment, transparency, and consistent communication across all legal operations initiatives.
• Drive continuous improvement initiatives by identifying and executing on opportunities to enhance Ironclad’s performance and its integration with other enterprise tools (e.g., Salesforce, Net Suite, Jira).
• Oversee and mentor team members supporting contracts management, legal technology, and operational reporting.
• Provide advanced analytics and dashboards within Ironclad and other reporting systems to inform data‑driven decision‑making at the executive level.
• Partner with the General Counsel to manage departmental budgets, forecast legal spend, and identify cost optimization opportunities.
• Ensure that all legal processes, systems, and contracts adhere to applicable laws, regulations, and internal policies.
• Other duties as assigned.

• Bachelor’s degree in Business, Law, or a related field (advanced degree preferred).
• 8+ years of in‑house legal operations experience, with direct responsibility for implementing and managing Ironclad as the organization’s primary contract lifecycle management (CLM) platform.
• Demonstrated success in enterprise‑wide Ironclad adoption, including workflow optimization, data integrity management, and system integrations with tools such as Salesforce, Net Suite, and Jira.
• Proven experience implementing and managing ticketing systems (e.g., Jira, Zendesk, Service Now) for legal request intake and tracking.
• Experience working in a scaling technology company, with exposure to growth‑stage challenges, operational integrations, and cross‑entity alignment.
• Strong background in legal technology strategy, automation, and data‑driven decision‑making.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Deep understanding of contract law, compliance frameworks, and risk management principles.
• Highly analytical and proactive problem solver with a passion for operational excellence and technology enablement.

Open Loop was co‑founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele‑health support solutions are thoughtfully designed to streamline and simplify go‑to‑market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

We have a relatively flat organizational structure here ryone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Sound like a good fit? We’d love to meet you.