Trading Support Specialist VIP Institutional EU

Trading Support Specialist - VIP & Institutional (EU)

Global Operations, Strategy & Project Management – Operations / Full-time:
Remote

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issues. Serve as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time

• Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
• Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
• Playing a client manager role and able to support client’s growth and business development;
  Understanding of crypto derivative trading products
• Outstanding problem solving skills with the ability to resolve issues under high pressure
• Excellent communication skills to facilitate cross departmental communication
• Able to participate in an on-call rotation, as required by the business
• Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g. futures

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.