Vice President, Head of U.S. Commercial Operations Excellence

Position Summary

Reporting to the Chief Executive Officer, North America, the Vice President, Head of U.S. Commercial Operations Excellence will play a pivotal and highly visible role in building and leading a best-in-class Commercial Analytics/Insights and Operations function for our fast-growing U.S. innovative medicines pharmaceutical business. This role is responsible for shaping commercial strategy, through deep market understanding, transforming data and predictive analytics into actionable insights, and generating meaningful market intelligence to inform decisions that will drive performance across our U.S. innovative medicines portfolio.

Additionally, leading collaborative U.S. and India-based global capability center (GCC) teams that provide commercial-operational support for North America, the role also oversees CRM management, salesforce performance metrics and incentive compensation, fleet and sample management, Commercial Learning and Organizational Development, Meeting/Conference management and Project Management. The Vice President, Head of U.S. Commercial Operations Excellence will be a member of the North America Leadership Team, bringing a strong background in pharmaceutical analytics and forecasting methodologies, a passion for developing and sharing insights to enhance commercial performance, and an execution excellence mindset.

• Set the vision and operating model for Commercial Analytics, Insights and Operations, building and leading a high-performing, cross functional team.

• Establish a clear operating model and lead the India-based Global Capability Center (GCC) define scope and role expectations, SLAs and KPIs, staffing model and governance to ensure timely, high quality support to North America commercial teams.

• Act as a senior advisor and thought partner to SUNs NAM leadership across Commercial, Digital, Medical, Access and NPP, shaping strategic decisions.

• Deliver clear, concise, and compelling data narratives to leadership and stakeholders, highlighting actionable implications and key assumptions to inform strategic decisions and data-driven insights.

• Immersion in strategic and tactical plans of the U.S. innovation medicines businesses to proactively support performance measurement and reporting needs.

• Establish data governance protocols to ensure data accuracy, timeliness, and relevance.

• Collaborate with IT, compliance, and external vendors to ensure data integrity, privacy, and regulatory adherence.

• Serve as a thought leader and change agent for digital transformation within the organization.

• Foster a culture of curiosity, collaboration, continuous improvement and champion adoption of analytics and AI/ML powered products and embedment into workflows and decision-making processes.

• Identify, consolidate, and harmonize commercial, operational, and market-related data from disparate sources to provide meaningful insights to different levels of the organization.

• Lead the development and execution of advanced analytics strategies to support commercial and market access teams.

• Translate complex data sets into clear, actionable business insights for sales, marketing, and market access teams to support the business planning process and to inform strategy and tactics.

• Utilize various claim data sources to identify patients at different stages of their journey.

• Oversee the design and implementation of dashboards, KPIs, and reporting tools to monitor brand performance and commercial effectiveness for cross-functional stakeholders.

• Leverage advanced analytics, to optimize customer targeting, segmentation, and marketing spend, evaluate and improve promotional strategies, and generate insights on patient journey and buying process.

• Evaluate emerging data sources and analytical methodologies to continually elevate our Commercial Analytics function.

• Lead the design, execution, and analysis of primary and secondary market research to support brand strategy, customer segmentation, and product positioning.

• Translate market research findings into strategic recommendations for commercial, medical, and executive leadership teams.

• Vet market research vendors and manage relationships with external research vendors to ensure high-quality, compliant research practices.

• Monitor competitive intelligence and market trends to identify opportunities and threats across therapeutic areas.

• Own long-range forecasting models for pipeline and in-line products across the U.S. innovative medicines portfolio.

• Oversee development of scenario planning and sensitivity analysis to support investment decisions and risk management.

• Partner with Commercial leaders, Market Access, Medical Affairs, BD, R&D, and Finance to align forecasts and insights with broader business objectives.

• Serve as key contributor to business development evaluations and strategic partnerships.