Senior ServiceNow Technical Consultant
Job in
Pawtucket, Providence County, Rhode Island, 02860, USA
Listed on 2026-06-09
Listing for:
NTT America, Inc.
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
Job Description & How to Apply Below
Job Requirements
We are seeking a highly certified and experienced Senior Service Now Technical Consultant to lead and deliver complex Service Now implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the Service Now platform.
Key Responsibilities- Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, and ITAM
- ITAM - Software Asset Management / Hardware Asset Management
- ITOM – Discovery, Event Management, Service Mapping
- Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
- Provide technical leadership and mentorship to junior consultants and developers.
- Customize and configure Service Now applications using best practices and maintain platform integrity.
- Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
- Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
- Stay current with Service Now releases proactively recommend platform enhancements.
- Support pre‑sales activities including solutioning, demos, and proposal development.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
- 5+ years of hands‑on experience with Service Now platform development and administration.
- Proven track record of successful Service Now implementations in enterprise environments.
- Required:
- Junior – CSA and at least 1 CIS-(any) and CAD
- Intermediate – CSA and at least 2 CIS-(any) and CAD
- Senior – CAS and at least 3 CIS(Any) and CAD
- Strong understanding of Service Now architecture and data model.
- Proficiency in JavaScript, Glide Script, Flow Designer, and Service Now Studio.
- Experience with Agile methodologies and Dev Ops practices.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
Position Requirements
10+ Years
work experience
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