Sr Project Manager

Primary Purpose

Represent Marks and support our ever-evolving business needs and act as an integral member of the team, building partnerships and collaboration with both agency and client teams. Serve as the primary liaison between the agency and the client, working exclusively on a dedicated client’s business from our near site agency office.

• Be the dependable and trusted day to day primary point of contact for any and all matters for assigned client/agency work, inclusive of photo process and artwork development management.
• Develop and build strong, long-lasting relationships with client/agency/vendor teams
• Partner with the client team to proactively anticipate workload, schedule project brief kick-off meetings, prepare and initiate projects in project management tool, set up folders on the server, gather necessary materials from the vendors, set and manage timeline expectations with vendors
• Learn and understand the product life cycle, workflow process, and phases of development and timing needs to effectively manage project deliverables and meet client expectations
• Conduct weekly status meetings with all teams to ensure projects are progressing in a timely manner to meet key deadlines
• Proactively engage and collaborate daily with Lead Designers and Production Artists to track project progress and keep both client and agency teams informed of project deliverables and in a timely manner update all parties of needs to reschedule projects and/or reset expectations based on new or changing priorities; ensure transparency and no surprises
• Effectively manage all client requests and alert or escalate any issues to the Account Director as needed, and keep Account Director apprised of workload demands to best manage team resources and address potential risks

• Demonstrate understanding of client’s brands and importance of adhering to brand style guidelines throughout project development
• Ensure client expectations and projects are effectively managed: keeping our clients happy, being an invaluable resource, provide timely and successful delivery of project solutions according to Brand Style Guidelines and brief objectives
• Develop creative briefs and/or ensure the client issued briefs are comprehensive with necessary content to kick off new assignments, and clearly understand project objectives to best communicate and manage client expectations and due date deliverables
• Develop and issue meeting recaps that outlines key discussion points, requests and/or agreements and key next steps/timing to key team members in a concise and timely manner
• Communicate and provide oversight of client/vendor requests with agency cross functional teams, review artwork files to ensure accuracy and flawless execution, route artwork files to client/vendor for review/approvals, route vendor contract proofs for approval. Notify all parties of any comments and final approvals, ensure timely release of final approved files
• Transparency: keep all team members informed of any and all changes and escalate as needed to communicate key dates to drive towards throughout the project and keep team on task
• Pull monthly chargeback reports of all released projects
• Create any OOP cost estimates and secure client approvals prior to incurring costs for any illustration, photography and/or high quality mockup needs

• Participate in and supports agency business objectives appropriate to role (quality objectives, process consistency, company policies)
• Maintain balance and flow of information throughout all departments. Reporting to leadership about current workflow and capacity issues
• Alert Account Director to workload demands that may require the need to resource…