Permit Technician 1

Permit Technician I

A Permit Technician I performs a variety of administrative functions, assists Building Safety, Code Enforcement, Floodplain, Grading and Drainage, Planning and Zoning and Wastewater Division customers and staff, and maintains a general knowledge of the application and permitting requirements for each Division.

Essential Duties and Responsibilities - Time Spent

• Provides customer service to the public by responding to requests for information, answering questions on permit requirements and associated fees; explains policies, procedures, codes, standards and enforcement; provides assistance to the public within the scope of authority and training; assists the public with preparation of applications for accuracy and completeness.
  
  - 20%
• Reviews incoming plans and permit requests for completeness and compliance to regulations; inspects, reviews and processes documents according to department and division policies and procedures; accepts or rejects applications; calculates and determines permit and application fees; approves and issues permits. Forwards applications and supporting documentation to appropriate staff for review and comment; provides technical information to staff as authorized and alerts staff to potential problems and issues.
  
  - 20%
• Creates customer parcel and permit files; enters data information and documents into computer and manual filing systems; compiles and maintains accurate and detailed records; maintains and updates computer files regarding permits and project submittals. Researches and maintains permit and inspection records, plans and maps; maintains corresponding filing systems and computerized data bases; completes public records requests.
  
  - 20%
• Schedules inspections based on geographic location, time constraints and workload. Compiles information for inspectors.
  
  - 15%
• Performs a variety of general office duties including assisting customers at counter, answering telephone calls, corresponding by e-mail and letters, picking up and delivering mail to the post office and distributing mail to staff, and may be required to order office supplies.
  
  - 15%
• Receives and processes monies; may be required to prepare and make bank or treasury deposits; may be required to prepare and distribute reports detailing financial activities.
  
  - 10%
• Performs other duties as assigned.

Budget Responsibilities:
This position has no responsibility over any types of budget.

Project Responsibilities:
This position does not have project responsibilities.

Oral Communication Duties:
This position explains County procedures or processes and responds to public inquiries.

Written Communication Duties:
This position creates or edits documents, internal memos, emails, formal letters and reports.

Interactions with the General Public:
Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.

Interactions Specifically with Customers:
Always (More than 85% in a year)

Minimum Education/Directly Related Experience Required

Minimum

Education Required:

High School Diploma or GED

Minimum Years of Directly Related Experience

Required:

One (1) year directly related experience; or equivalent combination of education, training and experience.

Professional Credentials

Required:

International Code Council Permit Technician Certification or equivalent is required or must be obtained within the first twelve (12) months of employment. Must possess and maintain a valid Driver's License.

Supplemental Information

Knowledge

Required:

Clerical, customer and personal service, database management, banking, cash handling processes and procedures, mathematics, and standard office applications.

Skills Required:

Critical thinking and active listening and learning, reading, customer service, problem solving, multi-tasking, time management, typing and data entry, problems recognition and solving, effective communication in written and verbal forms, writing and completing accurate reports, establish and maintain cooperative working relationships with co-workers and public.

Abilities

Required:

Read and write at minimum…