Code Enforcement Specialist - Short Term Rentals

Job Title

Short Term Rental Enforcement Officer

The purpose of this position is to enforce the Gila County Short Term Rental Ordinance and other Ordinances using the Gila County Hearing Officer Rule of Procedure. This position investigates potentially unregistered short-term rental properties and other complaints in Gila County, verifies ownership using recorded property deeds, drafts legal documents for service of process, presents evidence at a hearing to the Gila County Hearing Officer, and monitors the status of a high volume of cases.

This position may also conduct on-site inspections and prepare reports on inspections. The role also involves customer service duties.

Supervisory responsibilities:

This position does not supervise other employees.

Essential duties and responsibilities - time spent:

• Prepares letters, notice of violation/summons and sets hearing and compliance dates.
  
  - 30%
• Conducts site inspections, verifying validity of complaint, composes consequent reports, and opens cases, referring relevant items to other government agencies.
  
  - 20%
• Interprets county codes and determines/helps to meet permit and other requirements.
  
  - 20%
• Monitors cases and reports any changes, keeping complainants informed, and works with owners to resolve violations and achieve compliance.
  
  - 10%
• Prepares documentation for cases required to go before Hearing Officer.
  
  - 10%
• Provides customer service: answers questions; assists public with preparation of building and zoning applications.
  
  - 10%
• Performs other duties as assigned.

Budget responsibilities:
This position has no responsibility over any types of budget.

Project responsibilities:
Provides project research support on quality assurance projects.

Oral communication duties:
This position explains county procedures or processes and negotiates or persuades.

Written communication duties:
This position creates or edits documents, internal memos, emails, formal letters, reports and legal documents.

Interactions with the general public:
Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location.

Interactions specifically with customers:
Always (More than 85% in a year)

Minimum education required:
High School Diploma or GED.

Minimum years of directly related experience required:
Two (2) years relevant experience in code enforcement or familiarity of building codes; or equivalent education, training and experience.

Professional credentials required:
Must possess and maintain a valid Driver's License.

Knowledge required:
Customer and personal service; building and construction; public safety and security; law and government;
Federal, State, Local laws, regulations, Gila County Ordinances and Statutes. Basic statistical techniques and applications; business English and report writing, computer software for database and presentations, and spreadsheets.

Skills required:

Communicating diplomatically; customer service; persuading and influencing; negotiating; problem recognition; problem solving; multi-tasking; typing and data entry.

Abilities required:
Make sense of multiple data; multi-task; maintain hand-eye coordination; maintain calm demeanor in stressful situations and read and write at professional level.

Physical demands:
Regularly stands to attend to customers. Routinely sits to complete report and operate computers; occasionally sits to complete a program. Occasionally lifts under 10 lbs.; occasionally lifts up to 75 lbs.; rarely lifts over 75 lbs. Rarely requires dexterity for keyboard operation. Incumbents in this position may be required to walk to and from work sites and routinely bend.

Work environment:
Incumbents in this position use standard office equipment, including a computer, in the course of the work; drives a motor vehicle to attend meetings and visit various work sites including outside construction sites; uses standard office equipment, in the course of the work. Work may be performed outdoors and in construction areas.

Safety risk exposure:
Incumbents in this position on rare occasions may become exposed to telephone verbal abuse by customers or citizens, may be exposed to physical danger, mechanical hazards, chemical hazards, electrical hazards, fire hazards, dogs, and extreme temperature.

Protective gear & safety manuals:
Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.

Consequences of error:
Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.