Parts and Service Manager

We are seeking an experienced Parts and Service Manager to oversee all aspects of automotive parts inventory, procurement, warehouse operations, and service support. This leadership role is responsible for ensuring efficient inventory management, maintaining strong supplier relationships, supporting service operations, and delivering exceptional customer service. The ideal candidate will have a strong background in automotive parts management, dealership operations, and supply chain processes.

• Manage procurement activities, including sourcing OEM parts, negotiating pricing, and maintaining supplier relationships.
• Oversee inventory management using ERP and order management systems to maintain optimal stock levels and minimize shortages.
• Supervise warehouse operations, including shipping, receiving, storage, and inventory control.
• Analyze inventory trends and perform demand planning to support service and repair operations.
• Lead and train parts department staff while ensuring compliance with workplace safety standards.
• Coordinate with automotive service technicians to ensure timely availability of parts for repairs and maintenance.
• Maintain accurate records of purchase orders, inventory transactions, and shipping documentation.
• Monitor department performance and implement process improvements to increase operational efficiency.
• Deliver excellent customer service to internal departments and external customers.

• Proven experience in automotive parts management, supply chain, or inventory management within an automotive or manufacturing environment.
• Dealership experience is highly preferred.
• Strong knowledge of OEM parts, automotive diagnostics, and auto body repair processes.
• Experience with warehouse operations, shipping & receiving, and inventory control.
• Proficiency with ERP systems (such as AS400), CMMS, and order management systems.
• Strong procurement, sourcing, supplier negotiation, and demand planning experience.
• Mechanical knowledge related to automotive repair equipment is preferred.
• Excellent leadership, communication, organizational, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Forklift certification or the ability to obtain certification is preferred.