CASE AIDE

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CASE AIDE

Job Location:

Division of Developmental Disabilities (DDD)

218 East Highway 260, Payson, Arizona, 85541

Posting Details:

Salary: 37,000.

Grade: 12

Closing Date:
February 12, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video.

Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Case Aide. Functions as staff support in the Division of Developmental Disabilities (DDD) Support Coordination Units, assisting with casework directed by the Unit Supervisors, Human Service Specialists, and administrative and secretarial staff. Travel is required within the District.

Due to distances in rural areas, travel may be extensive.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing, Certification and Regulation, cannot have a principal interest in or have a spouse or close family member with a principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

* Sets up and maintains all appropriate documentation in member records and secondary history files. Tracks closed and archived records.

* Serves as the in-day person in a unit and/or office. Answers office telephones and phone calls for Support Coordinators who are out of the office. Takes accurate messages and/or routes to appropriate staff. Responds to routine questions for information from families and providers.

* Assists members/families by providing transportation to various appointments and meetings; picks up medications, bus passes, food boxes, etc; completes forms, conducts research of community resources, and completes applications for services and reports; pays bills; refers families to community resources; writes progress notes accordingly in member files.

* Maintains office supplies, copy machines, postage meter, State vehicle repair maintenance log, etc. Completes vehicle reports. Opens, reviews, sorts, and distributes office mail to appropriate Unit staff, ensuring that critical documents (e.g., prescriptions, requests for services) are prioritized for a timely response by the Support Coordinator/Division. Copies documents as requested.

* Drives a state vehicle to conduct residential and day program visits at the direction of Support Coordinators/Supervisors for the purpose of observing the location for potential health and safety issues, prepares progress notes on visits, and provides information to the requested party.

* Prepares a wide variety of member documents (e.g., service authorizations, correspondence, memos, forms, and legal documents) for signature of the designated authority for work unit and/or office. Responds to requests from various sources to update the prepared information.

* Collects necessary information for and prepares eligibility and member re-determination packets. Tracks eligibility decisions. Inputs member information into the member information database (FOCUS) as well as in the Risk Incident Reporting (RIMS) system. Logs and monitors client trust funds of expenditures and deposits. Monitors member billing records.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

* Principles and practices of case management

* Community resources

* Tracking systems

* General office procedures

Skills in:

* Applying federal laws, state statutes, and agency policies and procedures.

* Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.

* Oral and written communication.

* Organizational skills.

* Initiating, developing, and maintaining member files.

* Basic clerical skills, including proper telephone etiquette, operating office equipment (e.g., copier, fax) Google Docs, Gmail, Spreadsheets, and other computer applications.

Abilities in:

* Adapt and be sensitive to a variety of cultures.

* Maintain and display professional demeanor.

* Establish family and professional partnerships.

* Work effectively with a wide range of personalities.

* Assess/review documents to determine importance to meeting member/family needs.

* Type a minimum of 40 wpm

Selective Preference(s):

The ideal candidate for this position…