Account Manager

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (Fin Tech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on Linked In, You Tube, Twitter, Facebook, or Instagram.

We are seeking a highly organized and proactive Account Manager I (AM Coordinator) to work with our account management team on day-to-day operations, process management, analytics and reporting, and other key initiatives in support of a large, broad portfolio of strategic clients within InComm InCentives.

The business unit is focused on delivering innovative loyalty and incentive solutions to business customers, and it is one of the fastest growing areas of InComm. The AM I will liaise with key internal and external stakeholders on core account management activities, coordinating efforts around critical operational tasks and customer service support and troubleshooting. The candidate will also take on strategic ad‑hoc assignments (e.g. business analytics, competitive market assessments) in support of Senior Leadership goals.

The ideal candidate is a motivated, self‑starter who can work in a fast‑paced, ever‑changing and evolving environment while still successfully delivering on key goals, and is a detail‑oriented, communicative, and collaborative professional who has an understanding and interest in operations and client relationship management.

• Provide administrative and operational support to Account Managers and Account Directors, helping manage and prioritize client tasks and key initiatives.
• Assist in preparing reports, presentations, and documentation for client meetings, business reviews, and planning sessions.
• Partner cross‑functionally to support team projects, focusing on overall coordination and process improvements.
• Help the account management team track account performance, deliverables, and progress on ongoing projects, providing regular updates to the leadership team on strategic initiatives.
• Other tasks and responsibilities as assigned.

• Strong communication skills – both written and verbal.
• Demonstrated proactivity; highly responsive to internal and external requests.
• Comfortable learning new technology/product lines in a highly innovative environment.
• Strong analytical skills, including the ability to analyze sales reports and identify trends.
• Detail oriented with strong organizational skills, and ability to prioritize workload and meet deadlines.
• Ability to listen attentively, respond effectively and resolve account issues in a timely manner.
• Proven ability to work independently as well as in a team environment.
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint.
• Education:
  
  Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 1 – 3 years relevant experience in administrative support, operations, account management, or customer success.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program Tier II.