Specialist - Customer Service

Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!

Under close supervision of the Customer Service Supervisor, this person is responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

• Initiate a monthly service call to a specific number of low-volume accounts in the local geographic area.
• Update existing customers on new programs, promotional activity, products and services and assist with current issues or unresolved problems.
• Assist with customer problems such as missed shipments, price adjustments and backorders; strive for prompt resolution.
• Work with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Coordinate with warehouse associates, customers and field sales associates to ensure the order process runs smoothly.
• Process all phone, fax, mail, e-mail and verbal orders from customers.
• Provide customers with accurate answers to questions and complaints regarding products and services; escalate to the Customer Service Supervisor if unable to provide assistance.
• Perform data entry for processing orders, accessing previous orders and special orders, and providing current prices; research inquiries as requested.
• Assist customers with backorders by offering substitutions and alternatives, contact manufacturers for delivery information, changes in stock number, prices and availability, and maintain current open order reports.
• Communicate with all departments within the Distribution Center as well as field sales associates.
• Serve as liaison between customers and field sales associates.
• Make suggestions and recommendations to the Supervisor to improve customer service operations.
• Comply with all appropriate policies, procedures, safety rules and regulations.
• Perform related duties as assigned.

Please note
, the hours for this role are 10am - 7pm CST.

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training or equivalent combination of experience and education.
• Normally requires less than one (1) year directly related experience.

• Strong customer service skills
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively to improve customer satisfaction
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Basic knowledge of Microsoft Word, Excel and inventory management system

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally moderate to noisy.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
• 75% or more time is spent looking directly at a computer.
• 75% or more time is spent addressing customer issues on the telephone
• Associate is occasionally required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. This includes medical, dental, and vision care, and a comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness. Details available at:

Salary Range: $33,100 - 48,950

* This Salary Range reflects a National Average for this job. The…