Parts Fitment Specialist

Parts Fitment Specialist

Rocky Mountain ATV/MC invites applications for a Parts Fitment Specialist to work in our Call Center department. The role involves providing quick and accurate information to customers via Live Chat, phone calls, and email to support our CSRs.

For over 35 years, Rocky Mountain ATV/MC has become one of the world’s largest power‑sport gear and part providers. We manufacture off‑road components, develop products, test gear, and offer extensive instructional resources to riders.

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Tuition reimbursement, graduation bonus, and 0% interest education loans for all employees
• On‑site cafeterias with discounted meals
• Medical, Dental, Vision and voluntary life insurance plans
• 401(k) with company match
• PTO and holiday pay
• Wellness programs and discounted local gym memberships
• Reimbursements for powersport and wellness race/participation
• Generous employee discount on a wide range of products
• Career advancement, professional development and growth opportunities

Monday‑Friday 8:00 am–4:30 pm, rotating Saturdays.

The Parts Fitment Specialist delivers accurate product information to our customers and supports CSRs by using our website, product catalogs, and overall powersport knowledge. The Specialist also collaborates with Tech teams on product inspections, projects, and basic issue resolution via email.

• Live Chat – provide quick, accurate answers to customer inquiries.
• Tech Line Phones – answer CSRs’ calls to locate correct products and solutions.
• Tech Emails – work directly with customers on basic issues while being mentored by mid‑level Techs.
• Website Q&A – answer questions posted on our product information site.
• Product Projects – assist with product inspections and related projects.
• Other tasks as assigned.

• 3+ years of powersports experience.
• Basic skills using OEM parts diagrams.
• 70% or higher score on Tech Test.
• Outstanding problem‑solving, analytical, and interpersonal skills.
• Proficient reading and understanding of product installation information.
• Exceptional organizational skills and the ability to multitask.
• Adaptability to evolving responsibilities and last‑minute changes.
• Typing proficiency and computer‑based research skills.
• Mpunctual and strong work ethic focused on quality and dependability.
• Must be able to work scheduled hours.

Regular physical ability to walk, climb, and navigate elevation changes; lift and move up to 25 pounds alone and up to 45 pounds with assistance. Must be able to read, write, and understand basic English. Good vision, including peripheral and depth perception, and the ability to focus is required. Frequent sitting, standing, kneeling, crouching, and walking are expected.

Rocky Mountain ATV/MC is proud to be an equal‑opportunity employer that does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, citizenship status, disability, veteran status, or any other category protected under applicable law.