Manager, Cloud Operations

At NiCE, we are ambitious, innovative, and committed to setting the highest standards and executing beyond them.

This role leads the AWS Operations Team responsible for multiple AWS accounts, VPC creation/configuration, IAM management, account security, and infrastructure‑as‑code deployment of VPCs, NAT gateways, and WAF.

• Ensure cloud assets are logged and accounted for.
• Identify and eliminate zombie infrastructure.
• Create expense reports on time.
• Adhere to departmental budgets.

• Lead a team of Cloud Ops and Dev Ops engineers and analysts to design, develop, automate, test, deploy, maintain, and continuously improve public cloud platform enablement.
• Define and enforce cloud platform best practices, standards and processes.
• Partner with product leaders to deliver requirements and stakeholder input.
• Provide management updates, status reporting and dashboards demonstrating platform health and security maturity.
• Work with cloud hosting vendors to push boundaries on configuration.
• Enable and support product engineering teams hosting products and services in the cloud.
• Maintain public cloud enablement product and services uptime.
• Align with engineering peers and tech leads during strategy, planning and delivery.
• Mentor the Tech Ops platform team.
• Partner with security, compliance and identity & access management to identify and fill cloud platform gaps.
• Apply strong analysis and problem‑solving skills across various systems and situations.
• Always follow the company Code of Ethics and in Contact policies and procedures.
• Communicate effectively with customers inside and outside of NICE CXone.

• Bachelor’s degree in Computer Science or related field, or equivalent work experience.
• 10+ years of technical experience (software engineering, systems or network engineering, etc.).
• 5+ years of AWS cloud operations management experience.
• Fast‑paced, adaptable and self‑motivated.
• Excellent verbal and written communication skills.
• Ability to set short and long‑term objectives for self and assigned team.
• Strong knowledge of Windows Domains, Active Directory and DNS.
• High computer literacy and fluency with Microsoft Office and in Contact applications.

NiCE offers competitive compensation, benefits program, career growth opportunities and a culture of innovation and inclusion.

NICELtd (NASDAQ: NICE) provides software products used by 25,000+ global businesses, including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences, fight financial crime and ensure public safety. NiCE is an innovation powerhouse with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neuro‑type, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.