Software Support Representative

Work Max a Foundation Software Company is a fun and fast-growing software company looking for another positive individual to join our technical support team. We are actively seeking initiative-taking tech support team members with strong customer service and communication skills. This is a full-time position in which the tech support team member will work in a high-energy, team-based environment. The hours for this role are M-F, 7a-4p or 8a-5p.

Current benefits include paid holidays and additional PTO, regular work hours with evenings and weekends off.

The support team is responsible for answering all client related questions and concerns in a professional and timely manner via phone, email, and chat. This person will also work with quality assurance at times as needed. We are looking for amazing team members who can quickly and efficiently learn the Work Max product and provide advice to help our customers with their businesses.

• Other software technical support experience is a plus.
• SQL experience is a plus.
• The ability to listen ferociously ask questions that will allow for accurate troubleshooting and problem-solving is necessary.
• Understand common troubleshooting methods.
• Interact with customers in a polite, clear, and concise manner over the phone, email, and chat.