Senior Director, Outsourced Services

Please Note:

This is a Utah-based hybrid position which will require some regular in-office days each week. Employment with Bamboo

HR is contingent on passing both a background and credit check.

At Bamboo

HR, we set people free to do meaningful work. We’re passionate about empowering HR professionals to be more strategic and impactful, and our software helps organizations manage their people. We’re expanding a modern services portfolio and seeking an entrepreneurial Senior Director to lead a new, high-growth Services organization. Reporting to the Chief Customer Officer, you will drive execution, build, and scale a multi-million dollar services P&L, and operationalize a portfolio of managed services that accelerates customer value and expands Bamboo

HR’s leadership in the SMB market.

Bamboo

HR Services helps customers achieve results from go-live to day-to-day excellence by combining repeatable packages with ongoing guidance and enablement. We are expanding across five service lines—HR Services, Payroll Services, Technology Services, Benefits Administration, and Talent Acquisition—and seek a senior leader to shape how these services fit our customers and business.

• Drive Services P&L execution: lead annual/quarterly planning, forecasting, pricing & packaging, and support investment cases.
• Execute the growth strategy: lead multi-year growth for core service lines aligned with Bamboo
  
  HR product roadmap.
• Manage the service catalog: evolve packages, rate cards, SLAs, scoping guides; partner with Sales, Marketing, and Finance.
• Develop the leadership team: build a world-class team of managers and individual contributors for scaling implementation, advisory, and managed services.
• Compress time-to-value: standardize and scale implementation playbooks to shorten Time-to-First-Value and Time-to-Go-Live.
• Incubate and scale managed services: rapidly incubate, commercialize, and scale a suite of services with optimal pricing and packaging.
• Be a key liaison: establish senior sponsorship with strategic customers and serve as escalation point for complex deliveries.
• Drive customer self-sufficiency: expand admin/manager education and change-management programs.

• Run a metrics-driven business: own the operational rhythm, capacity modeling, staffing mix, backlog health, delivery quality, and DSO with Finance.
• Install repeatable mechanisms: create knowledge base, runbooks, dashboards, and VOC loops; foster continuous improvement.
• Guard scope & risk: maintain crisp SOW standards, intake processes, and clear delivery handoffs across service lines.

• Align with G&A: collaborate on unit economics, forecasting, and gross margin; work with Legal on compliance; with Security on data privacy.
• Close the product loop: link services insights to product roadmap and self-service content.
• Partner with Sales: co-own the services attach strategy; provide packaging, scoping guides, and pricing discipline; review and support strategic deals.

• Provide succinct, data-rich updates to executive leadership on performance, risks, and investment trade-offs.
• Publish quarterly business reviews covering revenue, GM, attach, TTV, CSAT/NPS, retention/renewal, and roadmap feedback.

• Paid Services Leadership:
  Senior leadership experience in paid services at an HR outsourcing (HRO) company with P&L responsibility, packaging, utilization, and revenue targets.
• Deep HR Domain Leadership: 8+ years in HR operations, HRIS, payroll, benefits, or shared services; strong change-management skills.
• Commercial & Operating Acumen:
  Pricing/packaging, utilization & capacity models, forecasting, and unit economics; familiarity with SOWs and governance.
• Execution at Altitude:
  Ability to craft a compelling narrative and implement dashboards, cadences, and playbooks that drive repeatable results.
• Cross-functional Influence:
  Trusted partner to Sales, Success, Product, Support, Finance, and Legal.
• Education:
  
  Bachelor’s degree required;
  Master’s (MBA or HR-related) preferred.
• Certifications (preferred): SHRM-SCP/SPHR, CPP, CEBS, PMP.