Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team to develop sales specialists, drive sales targets to financials, and manage store merchandising. You’ll create an outstanding in-store experience that makes customers feel good about our brand and solutions and help them choose our wireless products and services.

Are you a competitive person who thrives in a team environment and enjoys helping others grow to reach their potential and deliver results? If so, Victra could be the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales team.
• Provide your team with training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps and develop and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and coordinate with Facilities/Network/IT to maintain store uptime and functionality.
• Monitor inventory by restocking shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Share accountability for attaining store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Benefits are subject to the terms and conditions of the plan document or insurance policy.

From a fun work environment to an inclusive culture to amazing benefits, VNation is about being part of a team that invests in you. Learn more by visiting our resources.

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $14.50 plus uncapped commission.

You thrive in a sales environment and enjoy sharing this energy with a team you can develop and motivate to perform at a high level. You set the bar high for goals and know how to motivate others to achieve them. You are open to new ideas, relate well to a variety of people, and are attuned to the needs of others to ensure they can perform at their best.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Experience setting goals, evaluating performance, and developing a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU. Various online and computer-based training will be required throughout employment.

You will be required to take a pre-hire assessment. It takes 20 minutes or less to complete. If selected to move forward, a recruiter or hiring manager will reach out to provide more information about the role and next steps.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.