Part-Time Office Administrator – Dispatch & Billing

Part-Time Office Administrator – Dispatch & Billing

Location:

Peabody, MA

Schedule:

Monday–Friday, approximately 25–30 hours per week

Pay: $18–$22 per hour, depending on experience

At Mr. Handyman, we're known for exceptional service, quality workmanship, and our Done Right Promise. We're seeking an organized, customer-focused Office Administrator to help coordinate our daily operations and deliver an outstanding customer experience.

If you're organized, customer-focused, and enjoy supporting a successful team, we'd love to hear from you.

Why Join Our Team?

Competitive payPaid sick leave and vacation time (available after 90 days)
Growth and advancement opportunities

Supportive team environment

Company-provided apparel

Optional Aflac supplemental insurance

What You'll Do Coordinate technician schedules, dispatching, and job routing

Serve as the primary communication link between customers and technicians

Handle inbound and outbound customer communications

Generate invoices, process payments, and maintain accurate billing records

Monitor job progress and help ensure appointments stay on schedule

Deliver an exceptional customer experience that encourages repeat business and referrals

What Success Looks Like Efficient scheduling that maximizes technician productivity

Accurate and timely billing and payment processing

Clear communication with customers throughout the service process

High customer satisfaction and positive reviews

Strong support for technicians and daily operations

Who We're Looking For Friendly, professional, and customer-focused

Highly organized with strong attention to detail

Comfortable multitasking in a fast-paced environment

Self-motivated and dependable

Strong problem-solving and communication skills

Requirements

Reliable transportation to our Peabody office

Strong computer skills, including Microsoft Office and Excel Excellent phone and customer service skills

Previous experience in dispatching, scheduling, customer service, office administration, call center operations, or billing preferred

Experience with scheduling software is a plus

Join a company that values its employees and takes pride in delivering outstanding service every day.
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