Roadside Assistance Driver - Battery

Overview

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

• Battery Service Tech is responsible for supporting and promoting the goals of the battery program and for providing safe, best-in-class roadside service solutions for AAA members.
• Respond to member requests for service within an ETA (estimated time of arrival).
• Ensure member safety and vehicle security; educate members on possible issues; provide jump starts, flat tire replacement, vehicle entries, and other related services.
• Test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues.
• Achieve club performance standards for go rates and member satisfaction; provide safe, world-class on-the-go roadside service in a Battery Service Vehicle while achieving performance standards and member satisfaction.
• Conduct diagnostic testing on a variety of disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery.
• Perform battery testing, maintenance on battery terminals, determine if the battery needs boosting or replacement, and install appropriate batteries on-the-spot; follow safety procedures and, if towing is required, call for tow.
• Maintain the service vehicle and equipment in good working order; restock batteries and inventory tools and products; dispose of obsolete batteries following hazardous waste procedures.
• Operate a laptop to record activity, invoicing, receipts, and inventory; ensure appearance and general mechanical condition of the assigned vehicle.
• Certify to operate a Battery Service Vehicle by completing required training and annual refreshers.
• Other duties may be assigned.

• Respond to member requests for service.
• Accept calls and respond to Dispatch or members with ETA; clarify location and potential vehicle issue when appropriate.
• Locate members and assess scene safety on arrival to ensure the vehicle is in a safe location for service.
• Greet members and address their emotional state, offering reassurance.
• Communicate the battery program clearly to the member, including testing importance and recommended battery type.
• Report results of diagnostic testing and provide referrals to AAR-approved facilities when needed.
• Provide minor mechanical assistance if trained and equipped; offer battery service.
• Follow all safety procedures in accordance with Club policies.

• Education:
  
  High School GED required; at least 21 years of age.
• Experience:
  
  Post-secondary training in automotive mechanics and familiarity with electrical troubleshooting preferred.
• Licenses and
  
  Certifications:
  
  Active and valid driver’s license; ability to obtain and maintain a minimum of one-year DOT card pre-hire; must pass motor vehicle record check during pre-hire and periodically thereafter.

AAA Northeast is proud of our diverse culture and is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or other protected classes. We thrive when our team members bring their whole selves to work.