Community Associate, Business

Community Associate

9 Centennial Drive, 2nd Floor, 01960 Peabody, Massachusetts, United States of America

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you'll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before your center opens to ensure everything is ready and check there’s nothing the cleaners have missed.

Throughout the morning, customers arrive and request support: a changed WiFi code, package status, meeting room directions, projector setup, and coffee directions. You also handle incoming calls, verify service charges, and maintain accurate invoices.

You take a quick coffee break to relax for a few minutes.

During the day you sort mail, process printing requests, assist with invoices, and open support tickets when customers note issues such as a too‑hot office.

In the afternoon you coordinate with the Community Manager to plan the next week’s networking event, send e‑invitations, create and place posters, and pitch the space to prospects interested in joining IWG and attending the event.

You close the day by guiding a large meeting group to a nearby restaurant, ensuring the meeting room is tidy, and then heading home.

• A good communicator, able to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience).
• Happy taking ownership of problems and finding solutions.
• Positive, enthusiastic, and adaptable to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• Legally eligible to work in the country you are applying within and at least 18 years old.

• Competitive total compensation package.
• Work‑life balance (no standard nights or weekends).
• Generous paid time off plans (sick and vacation).
• 11 paid company holidays per calendar year (in addition to PTO accrual).
• Competitive 401K program, with company match.
• Affordable and comprehensive health care for all full‑time team members (and some options for part‑timers).
• A quarterly bonus plan program, plus an hourly rate of $21.27.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.